9 Best Customer Success Software for Your Business 2025

Desire to give your customers the best customer experience and run a successful business? Eager to know how to earn more profit and hit long-term goals? Looking for software that can provide your customers with an overall personalized customer experience? 

If yes, then you have just landed on the right page as we’ll be discussing the customer success software, the best customer success software for businesses and the key factors to keep in mind when choosing one for your business.

What is Customer Success Software?

Customer success software is the software or tool that is used by businesses to give their customers faster, more effective and personalized customer support that even helps in improving the overall profit of the businesses. 

With various features like custom dashboards, workflow automation or self-service options, customer success software helps businesses to eliminate the complexities and give them the best customer experience.

9 Best Customer Success Software

Now that we already know what exactly customer success software is, let’s quickly understand the best customer success software, their important features, plans and pricing: 

1. Salesforce – The Customer Company

Salesforce helps your businesses with 20 hours saved each week, 29% more sales productivity, 27% less support costs, and 27% less customer acquisition costs. Whether it’s your IT, data, marketing or commerce teams, Salesforce works smarter with trusted AI, connected data, the #1 AI CRM and overall Customer 360 feature. 

Features

Plans and Price 

Salesforce allows you to start a free trial by simply filling in the details. 

2. Catalyst – Most Intuitive Customer Support

With multiple products like custom dashboards, email, customer activity tracking, workflow productivity and more, Catalyst allows you to optimize your sales workflows and maximize the business profit and growth while increasing visibility and collaboration within an organization and for the customers at the same time. 

Features

Plans and Price 

Fill-in the required details here to know the pricing details of Catalyst customer success services. 

3. Zoho – Cloud Software Suit For Business

Zoho is the customer success software that helps in addressing customer service challenges in various industries and works with different sizes and types of businesses from small to enterprises with specifications like omnichannel features, improved productivity rates and flexible collaboration. 

Features

Plans and Price 

Zoho offers 3 plans and starts at Rs 800/user/month. The other plans include Professional and Enterprise for larger collaboration. 

4. Zendesk – Award-Winning Customer Service

Zendesk is a powerful, flexible platform which can be simply modified according to your requirements with multiple support features to make your customers comfortable. Zendesk works in a way to improve time to value, reduce efforts per customer ticket and always keep your costs low. 

Features

Plans and Price 

The 4 plans offered by Zendesk include Suite Team at $55, Suite Growth at $115 and Suit Enterprise (Talk to Sales). 

5. Intercom –  AI-First Customer Service Solution

Intercom gives you a complete AI solution including a helpdesk, an AI chatbot that solves 50% of issues immediately and instant support with low costs and satisfied customers. With product tours, outbound messages and targeted message sequences or series, you can easily give your customers proactive support. 

Features

Plans and Price  

Intercom offers 3 plans including Essential at $39/seat/month, Advanced at $99/seat/month and Expert at $139/seat/month. Besides, they also gives a 14-day free trial. 

6. Medallia – Market Leader in Customer Support

With Medallia, people see a 93% increase in case efficiency and profit in businesses. Get the 360 degree view of your customer’s requirements and issues with speech analytics, social media, transcripts, ticketing systems and more. Medallia also allows you to share your data to different platforms with powerful integrations. 

Features

Plans and Price 

Contact the Sales Team of Medallia to know about the plans and pricing. 

7.  Freshworks – Boost Efficiency and Engagement 

Freshsuccess by Freshworks is one of the best customer success software that helps you in increasing up-sells and expansions, reducing churns, proactively monitoring customer health and discovering all the possible and actionable customer trends to improve customer satisfaction. 

Features

Plans and Price 

Freshworks offers you 2 major plans including Estate at $79 (for success teams) and Forest at $129 (for enterprise). Besides, they also allow you to try a free demo. 

8. Gainsight – Easy To Use Software

Gainsight helps you grow your business with customer success and has multiple features that allow you to measure everything and combine the human and digital touch, turning customers into profit machines, focussing on your priorities with customer feedback and many more. 

Features

Plans and Price 

The 3 plans offered by Gainsight are CS Essentials, CS Essentials Plus and Enterprise and to know the pricing, request the Sales team. 

9. ChurnZero – Digital first Customer Success Software

ChurnZero helps you save your time and focus on the things that matter to your business with multiple features such as centralized customer data, automated workflows and engagement, simple collaboration with customers, various integrations, custom surveys and many more.  

Features

Plans and Price 

Schedule a 30 min demo and explore the various features and products offered by ChurnZero. 

How to Choose the Right Customer Success Software?

Now that we know the best customer success software with their features and plans, let’s quickly move further and understand the key factors that have to be kept in mind before choosing a customer success software for us: 

1. Analyze the features

Thoroughly analyze the features offered by your customer success software depending on your business needs like collaboration, reporting or feedback tools for better customer visibility. 

2. User-friendly interface

Choose a customer success software for you that has a simple and user-friendly interface so that your customers and team members can easily understand and use the platform. 

3. Budget-friendly

Select a customer success software for you which is budget-friendly but includes all the advanced features whether you have a small business or enterprise-level business. 

4. Demo availability

Choose a customer success software for your business that offers a free trial or a demo so that you can explore everything about the platform all by yourself with zero payment. 

5. Reviews and recommendations: 

Choose a customer success software for you that has multiple positive expert reviews and recommendations which may help you in building trust. 

FAQs

Conclusion

We now know that various customer success software like Zendesk, Zoho, Incom, Churnzero and more help in customer satisfaction, easy collaboration, resolved customer issues and better business profit. 

We also understand the basic factors that have to be kept in mind before choosing customer success software for your business such as good reviews and recommendations, high-quality features, free trial or demo availability and user-friendly interface. 

You can also share this article with your friends and family in order to help them choose the best customer success software for their business.