10 Best Ticketing System Software for Small Enterprises 2025 

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Best Ticketing System Software

Desire to build a watertight connection with your customers? Looking for software that can help you resolve your clients’ issues without a delay?

In that case, you have arrived at the right place as we’ll discuss all the above questions together with a list of the 10 best ticketing system software, their simple overview, basic features, plans and pricing but before moving any further, let us understand how a ticketing system works.

Software NameFree TrialUser LimitPrice
ZendeskYesUnlimited$55/ agent/ mo
FreshdeskYesFree up to 10 agents$15/ agent/ mo
Jira Service ManagementYesFree up to 3 agents$17.65/ agent/ mo
Help ScoutYesUnlimited$22/ user/ month
KayakoYesContact sales for larger teamsContact sales team for price
HubSpot Service HubYesUnlimited$90/ month
SolarWinds Service DeskYes (30 days)Unlimited$5/ agent/ month
HappyFoxYesUnlimited$9/ agent/ month
SysAidYes5 users minimumContact sales team for price
Zoho DeskYesUnlimited$14/ agent/ month
Best Ticketing Systems Software

What is Ticket System Software?

Ticket system software transforms a customer’s query into a ticket.

It is a help desk software which helps you interact, track, manage, process, prioritize and resolve those tickets or queries easily.

10 Best Ticketing System Software for Small Enterprises [current_date format='Y'] 

10 Best Ticketing Systems Software

As we now know about ticketing system software and how a ticketing system works, let us now move further and discuss the top 10 Ticketing Systems.

TL;DR

1. Zendesk – Award Winning Customer Service Software
2. Freshdesk – Best Ticketing Systems Software
3. Jira Service Management – Most Affordable ITSM Solution
4. Help Scout – Best Open Source Help Desk
5. Kayako – Help Desk Software Platform
6. HubSpot Service Hub – Powerful Suite To Improve Customer Service
7. Solar Winds Service Desk – Best IT Service Desk Software
8. HappyFox – AI Driven Customer Support System
9. SysAid – Next Gen ITSM Software
10. Zoho Desk – Top Rated Customer Service Software

1. Zendesk – Award Winning Customer Service Software

Desire to enhance your connection with your customers with AI-powered conversational experiences?

Zendesk
Zendesk

Zendesk’s updated features include an intent dashboard, Generative replies, 1000+ integrations, ROI calculator and many more.  

Key Features

There are several other features of Zendesk discussed below. 

  • Casual communication tools: It provides you with tools like unified channel API, conversation extensions and conversation orchestration (arrangement) that help create a customizable interactive environment and interact with customers in a way you interact with friends. 
  • Intelligence and automation: Zendesk allows you to arrange a Zendesk answer bot and set up workflow tools which help you to manage customer issues in a worry-free way by providing instant solutions with intelligent automations. 
  • Adjust the customer data: With Zendesk, you can simply adjust your customer’s data while keeping everything you know about a customer at one place using APIs, unifying information across systems, customized options and many more

Price

Here are various plans like Suite team, Suite growth, Suite professional and Suite enterprise with different prices presented below. 

Zendesk Plans
Zendesk Demo

2. Freshdesk – Best Ticketing Systems Software

Looking for a ticket system software that gives you a free 14-day trial?

Freshdesk
Freshdesk

Then, Freshdesk is the right choice for you as it is a flexible platform that helps you extend, customize and collect experiences for your growing business. They even guarantee easier and faster work.  

Key Features

Let us now have a quick understanding of various other specifics that Freshdesk has to offer. 

  • Intelligent self-service for customers: Help customers experience Automated Solutions, Chatbot and Help Widget that helps your customers to see solutions based on where your customer is actually present, mobile apps or websites.
  • Analyze and improve efficiency: Freshdesk allows you to have Curated reports, customer satisfaction rating, custom reports, dashboards to monitor help desk and more to identify what is wrong and improve the help desk performance accordingly. 
  • Strong security features: The security features offered by Freshdesk includes custom SSL certificates, access management where agents can login to Freshdesk and set up a single sign-on script and IP restrictions which stops login access outside the work.

Price

Below is the table describing different plans. The first plan is cost-free for up to 10 agents where you can enjoy all the features at zero cost. 

Freshdesk Pricing
Freshdesk Pricing

3. Jira Service Management – Most Affordable ITSM Solution

Want to start your ticket system software experience quickly with new features like pre-configured request types, workflows and more?

Jira Service Management
Jira Service Management

You can do that by trying different templates like ITSM, HR, Customer Service and many more offered by Jira Service Management. 

Key Features

Let us now discuss a few other specifications offered by Jira Service Management in detail. They are as follows:

  • Incident Management: With the help of features like alerting and on-call management, awareness and communication and reporting and analytics, you can bring both your development and IT operation teams together to respond and resolve quickly. 
  • Change Management: There are features like change requests, risk assessment, change plans, change calendar and deployment tracking in this section which will help in creating, editing, rescheduling changes or whether a change is low risk or not. 
  • Self-service includes relevant articles when needed so that customers and agents can get help immediately. It also includes continuous improvement with document changes and playbooks. Rich editing and formatting allow you to observe content gaps and improve articles.

Price

The initial plan is free for 3 agents in total and you just have to sign-up to start. The other plans are also discussed below. 

Jira Service Management pricing
Jira Service Management pricing

4. Help Scout – Best Open Source Help Desk

Since 2011, Help Scout’s team has worked from over 115+ cities globally and the simplicity of the software encourages you to start helping your customers in just 15 minutes.

Help Scout
Help Scout

It allows you to use tools and data that helps you to make every customer interaction attractive and personalized. 

Key Features

Let us now go through some of the key features of Help Scout for a better understanding. 

  • 75+ keyboard shortcuts: Want to manage everything with a keyboard? Help Scout allows you to use keyboard shortcuts for conversation actions, folders, text editor, docs and saved reply search and insert, tags management and everything. 
  • AI assist and AI summarizes: With the help of AI, Help Scout enables you to customize the text shorter or longer, translate or change the tone of the text and summarize the entire conversation into simple, attractive bullet points with just a click. 
  • Live chat pop-up: Help Scout allows you to enable live chat pop-up while giving 100% live support to your customers and initiating the conversation, sharing necessary news and inviting them to chat, making it easy for you to manage.

Price

Below are plans and pricing described for Help Scout with different features available. They also provide 15 days free trial and 30 days-money-back guarantee. 

Help Scout pricingHelp Scout pricing
Help Scout pricing

5. Kayako – Help Desk Software Platform

Looking for a frictionless customer service platform with email, live chat and social media?

Kayako
Kayako

Kayako gives you such a platform that allows you to automate workflows, collaboration of your team with them from a shared inbox and helps you see the entire customer journey from a single view. 

Key Features

Below are some of the major features of Kayako software. 

  • Effortless live chat: Build a strong connection with your customers and chat with them in the same way you do with your friends with the help of Kayako Messenger. 
  • Examine your own performance: Kayako enables you to have customer satisfaction ratings, dashboards and custom reporting so that you can keep an eye on your team’s performance. 
  • Active conversation visibility: Kayako helps you see all the active conversations for each and every customer in order to avoid duplication, merge tickets and give a smooth experience.

Price

Below are the two basic plans offered by Kayako: Kayako Cloud is for small teams whereas Classic On-prem is for larger teams. Users need to contact sales in order to activate a plan and request a demo. 

Kayako Demo
Kayako Demo

6. HubSpot Service Hub – Powerful Suite To Improve Customer Service

Wish to connect all your customer service data and channels on one CRM platform so that you can easily support, maintain and grow your customer base?

HubSpot Service
HubSpot Service Hub

HubSpot Service gives you such a platform to have better customer service management and happy customers throughout the service journey. 

Key Features

Let us now dig deeper and examine the key features that HubSpot Service offers. 

  • 100% free plan available: The starting plan offered by HubSpot comes 100% free with no credit card needed. The popular features may include ticketing, live chat, shared inbox, team email and more.
  • Shared inbox: The shared inbox within the ticket system software allows you to keep track of all your tickets from where you can create and route tickets automatically.  
  • Customer Portal: Give your customers ownership over their service experience. It gives them clarity over the fact that their issues are being handled without going to customer support.

Price

The two plans offered by HubSpot include Professional for businesses and enterprises and Enterprise for individuals and smaller teams. 

HubSpot Service Hub Pricing
HubSpot Service Hub Pricing

7. SolarWinds – Best IT Service Desk Software

Looking for a cloud-based and AI-powered IT service management platform that helps you increase productivity?

SolarWinds is such a platform for you that has a 30-day free trial before you actually pay for the service. 

SolarWinds Service Desk
SolarWinds Service Desk

Key Features

Below are the basic features of SolarWinds Service Desk.

  • Complete Automation and IT issue tracker: SolarWinds Service Desk offers you the complete automation for ticket creation, ticket classification, routing and effective knowledge base. It is also an IT issue tracker as it tracks and manages all the IT related queries by the clients. 
  • Real-time dashboards: With the help of SolarWinds Service Desk dashboards, you can have one glance in order to look for the present state of your service desk. 
  • Enterprise Service Desk: Looking for tools in order to fulfill the needs of large organizations? SolarWinds Service Desk provides you with service-level agreement management, customizable reports and customer staid=sfaction reports.

Price

The plans are divided in 3 which includes Essentials at $39, Advanced at $79 and Premier at $99. Every plan is different in terms of features and money. 

10 Best Ticketing System Software for Small Enterprises [current_date format='Y'] 
SolarWinds Pricing

8. HappyFox – AI Driven Customer Support System

HappyFox, Inc with its headquarters in California, have served around 12K+ companies related to the field of education, e-commerce, media, IT, manufacturing, government or non-profit in 70+ countries.

Helpdesk
Helpdesk

Their vision is focussed on agent productivity and success. 

Key Features

With a number of features discussed below, HappyFox is one of the most simple ticketing software. 

  • Custom Ticket Queue: With HappyFox ticketing software, users can easily create a custom ticket queue while adding their own rules in order to filter the tickets on the basis of priority and urgency. 
  • Organized Pinned Tickets: You can easily pin the tickets daily before even moving further in order to manage your time and set your priorities. 
  • Ticket Categories: All the tickets that come, automatically get stored into different categories like sales, customer support, billing, marketing and more in order to keep everything organized for you.

Price

The 4 plans include Mighty, Fantastic, Enterprise and Enterprise Plus with different features and prices discussed below.

Helpdesk-pricing
Helpdesk pricing

9. SysAid – Next Gen ITSM Software

Looking for a 100% customizable user interface?

10 Best Ticketing System Software for Small Enterprises [current_date format='Y'] 

SysAid is a platform for you with the help of which it is possible for you to easily customize the user interface, FAQs, notifications, and Knowledge Base items in order to suit your company’s requirements and designs. 

Key Features

Below are the important features offered by SysAid.

  • Ticket Automation: SysAid automatically categorizes, prioritizes and assigns the tickets to the most appropriate team member or the resolving group for your IT organization. 
  • Self-Service Portal: Self-service options like password reset, FAQs, knowledge base, checking the status of incidents, contacting IT via chat and many more are all available for a better ticketing system. 
  • 100% Customizable User-Interface: In order to match your company’s exact design requirements, SysAid allows you to customize the user interface, FAQs, notifications, printouts and knowledge base.

Price

The 3 plans by SysAid are discussed below and you will get to know the prices of each when you enter your email id by clicking on the plan you want. 

10 Best Ticketing System Software for Small Enterprises [current_date format='Y'] 

10. Zoho Desk – Top Rated Customer Service Software

Looking for customer service for all types and sizes of businesses?

Zoho Desk
Zoho Desk

Zoho Desk is the right platform for you as it serves Startups, SMBs as well as Enterprises according to your requirements and budget. 

Key Features

Zoho Desk has a number of other features as discussed below.

  • Instant Messaging tools: With the help of this tool, your customers can easily have conversations with you from famous social channels like whats app or telegram. Canned messages save your time while reducing your reply time through instant messaging. 
  • Multi-department: Zoho Desk allows you to create different departments in your help desk like subscription levels or product types in order to manage all the sections properly. 
  • Telephony: It allows you to have customer information, transferring and connecting calls to the right agents, simple call management, handling call volumes, calls over web or phone and more in order to manage everything well.

Price

The 3 main plans by Zoho Desk with its pricing and features are simply discussed below.

Zoho desk pricing
Zoho desk pricing

How does a ticketing system work? 

Let us now discuss how a ticketing system software works in an interesting manner while helping the customer and agent to interact. 

  • The ticketing system functions when a customer is allowed to open a ticket and starts the conversation while addressing an issue or query. 
  • The ticket is then shared between both the customer and the agent. The agent manages and resolves the opened ticket by answering the query immediately.
  • Here comes the role of a ticketing system software which organises the tickets according to the type of request together with description and subject, status and priority after which the software program automatically assigns the ticket to the right agent. 

The agents can then easily view these tickets while trying to resolve the customer’s queries. Once the ticket or query is solved, they both can end the conversation and the ticket can be closed. 

Why do organizations need a ticketing system?

Now that we know what are the 10 best ticketing system software, let us quickly go through a few points and understand why do organizations need ticketing software. 

  • Helps an organization in managing customer’s queries effectively and quickly. 
  • Helps the team to keep everything related to tickets at one common place and manage accordingly. 
  • Enables the agents to prioritize and solve the most urgent and important queries first. 
  • Allows an organization to have increased customer satisfaction which also helps in growth of the organization. 
  • The ticket categorization on the basis of priority, type, pending tickets, resolved tickets, or the status of tickets helps an organization to manage smoothly. 
  • Enables an organization to have an improved and better communication with the customer while giving a good impression of the organization. 
  • An organization can also track their own performance while tracking number of tickets resolved, pending response rate or customer satisfaction rating.

What are the benefits of a help desk ticketing system?

The ticketing system software helps you in a number of ways such as the following:

1. Giving your customers an effective engaging experience

Your customers will automatically be satisfied when you give them an interactive experience where they can easily discuss their issues in a friendly-manner. 

2. Providing instant solutions

With the help of the ticketing system software, you can resolve all the queries  within minutes with the help of various tools like categorization, pinned tickets or canned messages. 

3. Resolving a large number of queries in one go

The ticketing system software gives you a single platform to create, manage and resolve tickets allowing you to do everything in one go without switching applications or going anywhere else.  

4. Build a trustworthy, user-friendly environment

Giving your customers an environment where you can assure them that their problems get resolved quickly and they can openly discuss their issues with you in a casual tone. 

5. Handle and respond faster to the issues

A ticketing system software can help you with responding and handling your customer’s issues rapidly with the help of different tools such as automated replies. 

How to choose the right ticketing software for your business?

  • It should include the right features according to the needs of your business. For example, a huge organization needs features that support a high volume of tickets.
  • The user-experience should be friendly and easy to use so that your agents, even the new ones and the customers both can easily use the software. 
  • Multi-language support is an essential feature to keep in mind before choosing a ticketing system software in order to help different customers who speak different languages. 
  • The speed, efficiency and the overall performance of the software plays an important role while choosing the right ticketing software for you because how well you can manage and resolve customers’ issues depends on the smooth running of the software. 
  • In a ticketing software, accessibility of all the features when required and easy to use by the team members is quite important. 

FAQs – Best Ticketing System Software

What is the role of ticketing system software in business operations?

A ticketing system software plays an important role in business operations as it helps the team members to handle and resolve all the customer queries or issues quickly and effectively. 

Why do support teams need a ticketing system?

It helps the team to keep everything related to tickets at one common place and manage accordingly. 

What is a help desk ticketing system?

 A help desk ticketing system is a software that keeps record of all the customer issues so that your team members can solve them in time. 

Why do organizations need a ticketing system?

An organization needs a ticketing system in order to keep everything systematized, quick and manageable according to the size and requirement of the organization. 

What Level of Onboarding Support and ongoing Services do the providers offer?

There are a number of blog articles and online courses given by most of the ticketing system software in order to educate you about various services of the software. 

What is an IT Ticketing System?

An IT ticketing system is a service or tool which is used to track IT services, events, alerts, incidents and solve IT issues. 

Which software is used for ticketing?

Fresh desk, Help Scout, Zoho Desk and various other ticketing software are used for ticketing as they are the  software that helps you in managing tickets effectively and quickly. 

Is the Ticketing System Reliable and Secure?

Yes, we can say that the ticketing system is reliable and secure because the various ticketing system software comes with guaranteed security and efficiency in managing tickets. 

Final Thoughts 

You can have millions of benefits of ticketing system software including settling a large number of queries, giving immediate solutions or providing your customers an effective casual interaction and environment. 

For this, we have top ticketing system software in the market such as Zoho Desk, Kayako, Help Scout and more with so many useful features and tools.

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Mamta Goswami

Meet Mamta Goswami, a trialblazing web-hosting expert who has been making her mark in the industry since 2021. With a unique perspective and unwavering passion, she has been empowering individuals and businesses to thrive in the digital world.With her blog posts, Mamta aims to bridge the gender gap in the tech industry and inspire more women to pursue careers in web hosting. Through her relatable and informative content, she simplifies complex concepts, making web hosting accessible to everyone.

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    Mamta Goswami
    Meet Mamta Goswami, a trialblazing web-hosting expert who has been making her mark in the industry since 2021. With a unique perspective and unwavering passion, she has been empowering individuals and businesses to thrive in the digital world.With her blog posts, Mamta aims to bridge the gender gap in the tech industry and inspire more women to pursue careers in web hosting. Through her relatable and informative content, she simplifies complex concepts, making web hosting accessible to everyone.

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