Want to manage your customers via various communication channels and using Cloud computing technology?
Desire a Solution to handle a large volume of calls for an organization in Real Time?
Want to provide a better customer service experience (CX)?
Then, blindly go for the Best Cloud Call Center software that enables you to manage sales and customer inquiries, provide customer support, and much more.
But before we go any further to understand the #7 Best Cloud call center Software in October, 2024, let’s first learn what Cloud Call Center software actually is?.
In very simple terms, Cloud Call center software refers to a platform or a tool that is stuffed with features that enable the user to handle large volumes of phone calls, manage customer inquiries, provide customer support, conduct market research, and various other tasks related to communication.
Having that said, let’s leap forward to understand the top 7 Best Cloud call center software in October, 2024.
7 Best Cloud Call Center Software Comparison in October, 2024
Below, we have listed the best Cloud call center software in October, 2024 that will prove your worth by assisting you in determining the management and communication features among the following for the Businesses.
⏰ TL;DR:
1. CloudTalk: Best Overall
2. Storm: Best for Omni-Channel experience
3. Five9: Best for Automatic call routing
4. Genesys Cloud CX: Best for quick response
5. Lifesize: Best for video conferencing
6. NICE CXone: Best for Strict phone support
7. Talkdesk: Best for Telemarketing
1. CloudTalk – Best Overall
Want to assign a unique 4-digit address to your agents and teams to improve customer communication? Then, Blindly go for CloudTalk, a cloud based call center software solution.
It is specifically designed to help businesses set up and manage call center operations using cloud technology.
Moreover, it allows easy Scalability, enabling the companies to increase or decrease the number of agent seats and also provides accessibility as well.
Key Specifications
Craving to know the key features offered by CloudTalk to the enterprise and big businesses are as follows:
🔶 Lets you assign Unique 4 digit extensions to specific agents and teams to streamline internal communication (Connect customers to agents by Quickly searching for the right agent)
🔶 Get Power Dialer and Smart Dialer to reach 3x more customers by assigning automated calls to agents + Create custom Single-click call queue from numbers on any website.
🔶 Convert Phone numbers from the web to clickable format and call them instantly using the Click to Call feature.
🔶 Offers Customer Details, Call Notes, and Call tagging specifications to access all the customer data and take down notes during the call conversation for future reference.
🔶 Get a Callback feature to ensure the agents to redial missed or unanswered calls and distribute them efficiently across available agents.
🔶 Provides a Real-time DashBoard to help you monitor agents activities in real time from any device using phones, laptops, and PCs.
🔶 Helps you connect with international customers Free of Charge or at standard local rates using Toll-Free Numbers.
Price
The following are the plans and their related pricing schemes offered by CloudTalk:
Free Trial
Cloud Talks offers Free Demo services to enterprises on the Premium plans to help the companies taste the services before using them.
Pro and Cons
Pros
- Approach more customers using the Power Dialer
- Monitor your agents performance using any device 24/7
- Record the call conversation with every customer for future reference.
Cons
- No Free Basic Plans for Startups.
2. Content Guru storm – Best for Omni-Channel experience
Desire to get 99.999% Reliable services, seamless features to Rout speed, and a DSS certification for securing your customer’s sensitive data?
Then, here is Content Guru Storm, a cloud communication provider that offers a customer service platform and a wide range of communication features.
Furthermore, the platform supports multiple communication channels via voice, email, SMS, web chat, and social media.
Key Specifications
The leading Customer service using the Customer Contact features of Content Guru Storm are given as under:
🔶 Offers cloud-based contact features to help the agents work efficiently and Flexibly + helps to monitor the performance of the agent as well.
🔶Helps to establish links with the customers and agents or Machines to ensure your calls go attended in Real Time.
🔶 Get an excellent Routing speed, letting you answer any volume of contacts + ensures easy Contact handling along with self-service when all agents are busy.
🔶 Gives you 99.999% Reliability as it never leaves any customers unanswered and provides 24/7 call automation to help agents to handle the bulky volumes of calls.
🔶 PCI-DSS Certification for securing your customers’ sensitive data from manhandling within the organization (ensures protected payments as well).
🔶 Offers AI technology in order to customize customer services when no agent is available in order to offer real-time customer support via calls.
🔶 Integrate seamlessly with Microsoft Teams to link customers to back-office experts, ensuring Quality and compliance with AI-driven recording and transcription.
Price
The following are the plans and their related pricing schemes offered by Content Guru Storm:
Want to know the prices?
Go to the official website of Content Guru Storm > Contact the Sales Expert > Know the price of the customized plan as per the business’s requirements.
Free Trial
Content Guru Storm offers Free Demo services to enterprises on the Premium plans to help the companies taste the services before using them.
Pro and Cons
Pros
- 99.999% Reliable due to its seamless feature to monitor agents performance.
- Use AI technology to handle unattended customer queries via call or LiveChat.
- Provides cloud based features with PCI certification, ensuring the protection of Data.
Cons
- Prices are not mentioned, and the process of requesting a quote is time-consuming.
3. Five9 – Best for Automatic call routing
Let’s see what Five9 has reserved for you. Numerous channels of communication, the Right customer service-oriented tools, an Intelligent Virtual Agent to provide real time tutorials to the agents, and the best Workforce optimization solution is what you’ll get with Five9.
It is a cloud based contact center software provider helping the business to manage its clients.
Its integration with various other customer relationship management systems and different tools to monitor agents performance is amazing.
Key Specifications
Want to dive into the specifications of Five9 cloud contact centers? Here are the list of features that it offers:
🔶 Provide numerous channels of communication to the customers, streamline the operations, and use the power of collaborative Artificial intelligence.
🔶 Empower the agents with the right tools to provide personalized customer support + Gain scalability without complex upgrades and hidden costs.
🔶 Helps you implement the right Workforce optimization solution to boost agents productivity and increase conversion rates.
🔶 Get an incredibly Intelligent Virtual agent and provide real-time tutorials to agents, assisting them to drive higher results.
🔶 Lets you combine agent services with Artificial Intelligence to unleash the potential of your contact center Workforce.🔶 Intelligent Route the calls to the best agents to facilitate resolution + use voice-enabled IVR or virtual agents for self-service.
🔶 Enable customers to use their mobile devices to share what they see with an agent, who can quickly diagnose the issue and guide them to the solution in real time.
Price
The following are the plans and their related pricing schemes offered by Five9:
Free Trial
Five9 offers Free Trial services to companies on the Premium plans to help them use the services before actually paying for them.
Pros
- Provide real-time analytics and recording for supervisors.
- Identify and address the customers needs with intelligent virtual agents.
- Guide and assist agents during Live Interactions.
Cons
- Prices are not mentioned, and the process of requesting a quote is time-consuming.
4. Genesys Cloud CX – Best for quick response
Get Automatic call Distribution to route the right calls to the right customers, Get an amazing ChatBot to attend to the customers when agents are not around, and Get a Customizable Dashboard that enables you to monitor the operations of the agents and a lot more with Genesys Cloud CX.
Genesys CX also offers high Scalability ensuring easy upgrading and downgrading of the requirement of the customer services.
Key Specifications
Want to know some detailed specifications about Genesys Cloud CX? Refer to the features mentioned below:
🔶 Empower your team with easy-to-use tools and relevant data + Get a Customizable Dashboard that enables you to monitor the operations in real-time.
🔶 Meet your customer in the moment with bot support via VoiceBot and ChatBots and improve performance and turnovers with specialized training.
🔶 Give your customers an easy and seamless digital experience via Email, web messaging, SMS Messaging, Social Media, and much more.
🔶 Offers Automatic call Distribution to route customer interactions with skill-based and intelligent routing, ensuring every customer gets the proper support.
🔶 Use AI-powered knowledge search to deliver the correct information in real time and prioritize first contact resolution using conversational AI technology.
🔶 Manage employee development with a complete set of embedded tools for learning, training, performance management, gamification, and tutorials.
🔶 Genesys elevates the value of transcription by harnessing AI analytics engines + Plan and executing your customer with strategies powered by AI
Price
The following are the plans and their related pricing schemes offered by Genesys Cloud CX:
Free Trial
Genesys Cloud CX offers Free Demo services to companies on the Premium plans to help them use the services before actually paying for them.
Pros
- Empower agents with real-time contextual knowledge and task automation.
- Implement AI solutions easily and provide business users with access to user-friendly features.
- Automate conversation with bots that have a human touch and can be built using a drag-and-drop user interface.
Cons
- Prices are not affordable for the startups.
5. Lifesize – Best for video conferencing
Want Video Conferencing and chat rooms to enhance the level of customer services?
Try using the Customer support services from LifeSize, which offers a wide range of products and services specifically aimed at remote communications and collaborations for business. It also offers a Track and Display agent performance tool to handle the operations of the agents.
Moreover, LifeSize also provides customers with the trust and security that they can build with the company. (Top-Notch Security Technology)
Key Specifications
Desire to learn the features that Lifesize offers to the companies providing customer support services? They are as follows:
🔶 Track and display agent performance in real-time, like average handling time, service levels, and wrap-up times, with a highly customizable Dashboard for the users.
🔶 Leverage AI analyses to identify opportunities for agent improvement + help to auto-generate coaching sessions, thereby developing as well.
🔶 CXengage technology helps agents more quickly during agent interaction with real-time communication capabilities.
🔶 Use CXengage Video to work directly with the customer via video to resolve critical issues and reduce the chances of leaving the customer unattended.
🔶 Extend your retail customer services throughout the product life by providing detailed information on how to use the product via Video or chats.
🔶 Provide customers with the trust and security they require by working face-to-face with your clients for transaction advice.
🔶 Get secure video-enabled contact solutions by providing customer support in real-time with cloud contact designed for a true OmniChannel customer experience.
Price
The following are the plans and their related pricing schemes offered by LifeSize:
Want to know the prices?
Go to the official website of LifeSize > Contact the Sales Expert > Know the price of the customized plan as per the business’s requirements (Get a Quote)
Free Trial
LifeSize offers Zero Cost Trial services to companies on the Premium plans to help them use the services before actually paying for them.
Pros
- CXengage makes it easy to transform your traditional call center into a fully digital customer experience.
- Connect with Microsoft Team from one video conferencing platform for providing customer solutions.
- MARS enables one to connect with unlimited meeting solutions at the touch of a button.
Cons
- Prices are not given, and the process of requesting a quote is time-consuming.
6. NICE CXone – Best for Strict phone support
NICE CXone is a cloud based customer service platform that offers Expert option to the agents to provide the customers with appropriate answers to their issues.
It also offers a self-service option reaching the customers and addressing their doubts with just a single click. NICE incorporates AI to its fullest in order to enhance customer interactions.
It also provides Copilot service to empower the agents and supervise them to drive skilled labor productivity and satisfactory.
Key Specifications
Let’s see what key specifications NICE CXone provides the enterprise to offer customer support services:
🔶 Ensures your customers with fast and accurate answers and gives agents an upper hand with knowledge at their fingertipsusing the NICE CXone Expert option.
🔶 Offers self-service option by reaching customers wherever they are and delivering answers they need with just a single click, enabling faster resolutions.
🔶 Use Proactive Dialer to generate more revenue, minimize hang-ups, and connect to more customers at a shorter span of time, thereby enhancing customer interactions.
🔶 Optimize your call routing with Artificial Intelligence that pulls from all available data to perfect connections and improve business results.
🔶 Use the Copilot service to empower agents and supervisors to drive skilled labor, productivity, satisfaction, and engagement more than ever before.
🔶 Get Customer Details, Call Notes, and Call tagging specifications to access all the customer data and take down notes during the call conversation for future reference.🔶 Provides a Callback service to ensure the agents to redial missed or unanswered calls and distribute them efficiently across available agents.
Price
The following are the plans and their related pricing schemes offered by NICE CXone:
Free Trial
NICE CXone offers Free Trial services to companies on the Premium plans to help them use the services before actually paying for them.
Pros
- Reach more clients using the Proactive Dialer
- Put your agents performance under surveillance using any device 24/7
- Record the call talks with every customer for future reference.
Cons
- The pricing policy offered by NICE CXone is not startup-friendly.
7. Talkdesk – Best for Telemarketing
Want a Cloud Contact platform allowing businesses to set up and manage contact center operation in the cloud?
Go for TalkDesk, in which the platform typically supports Omnichannel (means communication through all possible mediums like Email, SMS, Chat, etc.) TalkDesk is designed to scale with the needs of the businesses, thereby allowing flexibility.
Moreover, TalkDesk incorporates automation features like chatbots as well as other AI capabilities to enhance customer interaction.
Key Specifications
Want to dive into the specifications of Talkdesk cloud contact service? Here are the list of features that it offers:
🔶 Convert Phone numbers from the web to clickable format and call them instantly using the Click to Call feature.
🔶 Optimize your call routing with Artificial Intelligence that pulls from all available data to perfect connections and improve business results.
🔶 Leverage AI analyses to identify opportunities for agent improvement + help to auto-generate coaching sessions, thereby developing as well.
🔶 Meet your customer in the moment with bot support via VoiceBot and ChatBots and improve performance and turnovers with specialized training.
🔶 Enable customers to use their mobile devices to share what they see with an agent, who can quickly diagnose the issue and guide them to the solution in real time.
🔶 Give your customers an easy and seamless digital experience via Email, web messaging, SMS Messaging, Social Media, and much more.
🔶 Helps to establish links with the customers and agents or Machines to ensure your calls go attended in Real Time.
Price
The following are the plans and their related pricing schemes offered by TalkDesk:
Free Trial
TalkDesk offers Zero Cost Demo services to companies on the Premium plans to help them use the services before actually paying for them.
Pros
- Offers real-time analytics and recording for supervisors.
- Cross Examine and address the customers needs with intelligent virtual agents.
- Teach and assist agents during Live Interactions.
Cons
- The cost Scheme is not fairly affordable for the enterprise.
By so far, we have discussed the best Cloud call center software October, 2024 and its related Features, helping you to pick the best as per the uses of your enterprise. We also discussed the pricing policy and the pros and cons of selecting the cloud call software as well.
So, to choose the Right Cloud Call Center Software, what are the basic features that one look for?
Key Features of a Cloud Call Center Software Must Have
Here, we have stated the basic Features and key specifications that Cloud Call center software must possess to become the Right choice for the business. They are as follows:
Number of OmniChannel Support
The right Cloud Call Center software should provide a number of communication channels like Voice, Email, chat, Social Media SMS, etc. Clients can easily switch from one communication channel to another as per their suitability.
Extent of Scalability
The Right Cloud Call Center software should also offer easy upgrading and downgrading of resources to accommodate fluctuating call volumes. USers can easily increase or decrease the level of service required as per the need.
Accessibility
Cloud Call centers should support remote job, allowing agents and supervisors to access the system from any location over the internet, ensuring connectivity 24/7. Accessibility from anywhere in the world enhances client and agents communications seamlessly.
AI
Interactive Voice Response and ChatBots to not let go of even a single client query unanswered, Cloud Call center software should have an in-built AI mechanism to handle routine inquiries.
Integration with other business applications
Right cloud call center software should have incredible features to integrate with 1000+ official applications and other tools, including Customer relationship management software.
Monitoring
A Right Cloud call center software should enable supervisors and managers to monitor inbound and outbound calls for Training and support services.
Security
The right cloud call center tool should also have a robust security mechanism to protect sensitive customer data.
Conclusion – Best Cloud Call Center Software
By now, we have discussed, in detail, the 7 Best Cloud Call Center Software in October, 2024, its features, and pricing policy. Exclusively for newbies or talented startups, we have mentioned the status of Free Trials or Demo Services offered by the Cloud call center tools.
Read and Understand the table to get a Quick Overview of all the cloud call center software tools due to a shortage of Time!
| Company | Omnichannel | AI | Starting Price |
|---|---|---|---|
| CloudTalk | Supports OmniChannel | Yes | $25 per month |
| Content Guru storm | Supports OmniChannel | Yes | Consult the Sales Team |
| Five9 | Supports OmniChannel | Yes | Consult the Sales Team |
| Genesys Cloud CX | Supports OmniChannel | Yes | $75 per month |
| Lifesize | Supports OmniChannel | Yes | Consult the Sales Team |
| NICE CXone | Supports OmniChannel | Yes | $71 per month |
| Talkdesk | Supports OmniChannel | Yes | $75 per month |
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