Table of Contents
- What is a Cloud Based Call Center Solution?
- 9 Best Cloud Based Call Center Solutions in 2026
- 1. Dailpad - Overall Best Cloud Based Call Center Solution
- 2. Twilio - Best Cloud Based Call Center Solution
- 3. TeleCMI - Flexible Cloud Call Center for Modern Teams
- 4. Exotel - Cloud Based Tele Platform for Businesses
- 5. Ozonetel - Cloud Contact Center with Instant Scalability
- 6. MirrorFly - Cloud Communication and Real-Time Call Integration
- 7. Knowlarity - Reliable Cloud Communication for Growing Enterprises
- 8. Genesys - Enterprise-Grade Omnichannel Cloud Call Center
- 9. Sarv.Com - All-in-One Cloud Telephony for SMBs
- Benefits of Choosing Cloud Based Call Center Solutions in 2026
- How to Choose the Right Cloud Based Call Center Solutions?
- FAQ's
- Conclusion
9 Best Cloud Based Call Center Solutions in 2026,Jan (Top Picked)
Let’s take an example of an online fashion store that sells clothing worldwide. So, before switching to the best cloud based call center solutions, their customer support team used a few phone lines in their office, making it difficult to handle so many calls, especially during Black Friday Sales. Customers had to wait long hours, and many calls were missed, leading to frustrated buyers.
To solve this issue, the online store adopted a cloud based call center solution. Now, their customer service agents can answer calls from anywhere, be it from home or different remote office locations. With automatic call routing, calls are directed to the right agent, reducing wait times. The team also uses AI-powered chatbots and IVR to handle common questions, freeing up human agents for more complex issues.
As a result, they improved their customer satisfaction rate by 40% and boosted sales due to better customer support.
So, what’s a cloud based call center solution? What benefits does one get when using cloud contact center solutions? What is call routing? What is IVR? All of that, we’re gonna learn here, in this blog.
What is a Cloud Based Call Center Solution?
In very simple terms, a cloud-based call center solution is a customer service platform that operates over the internet instead of using traditional on-premise hardware and phone lines.
This means that using these tools, a business can manage customer calls, messages and interactions from anywhere in the world with just an internet connection. Understand how a cloud based call center works. Look! It operates through VoIP (Voice over Internet Protocol) and other internet-based communication technologies. Instead of using landlines, agents make and receive calls through a specialized software.
It also includes features like call recording, interactive voice response (IVR), auto-dialers, call routing and analytics to improve efficiency.
These systems allow businesses to handle inbound and outbound calls, manage customer inquiries and integrate with CRM (Customer Relationship Management) tools without needing a physical office setup.
9 Best Cloud Based Call Center Solutions in 2026
Now that you know about cloud call center and how it works, below, we’ve mentioned the top cloud contact center providers! We’ve also talked about its key features, advantages & disadvantages of using the particular call center tool and the pricing as well. Let’s read and know!
⏰ TL;DR:
1. Dailpad – Overall Best Cloud Based Call Center Solution
2. Twilio – Best Cloud Based Call Center Solution
3. TeleCMI – Flexible Cloud Call Center for Modern Teams
4. Exotel – Cloud Based Tele Platform for Businesses
5. Ozonetel – Cloud Contact Center with Instant Scalability
6. MirrorFly – Cloud Communication and Real-Time Call Integration
7. Knowlarity – Reliable Cloud Communication for Growing Enterprises
8. Genesys – Enterprise-Grade Omnichannel Cloud Call Center
9. Sarv.Com – All-in-One Cloud Telephony for SMBs
1. Dailpad – Overall Best Cloud Based Call Center Solution
Why DialPad? Look! First off, it uses an AI-driven mechanism to help you supervise your call center team remotely, store employees’ data in the cloud and manage your customers in real-time.
If you’re thinking that setting up DialPad will require you to buy expensive hardware, then no, you’re just wrong! DialPad doesn’t require you to add hardware, you can simply add your contact center agents, manage their phone numbers, and more all in your Dialpad account.
Key Feature
- Speedier Q&A: To accelerate service quality and agents’ performance, DialPad offers AI scorecards. It helps in further agent training and development.
- Live Guidance for Sales Team: DialPad offers an incredible AI playbook that frames automated questions for the agents to be asked to the customers, ensuring greater relationship management.
- Advanced WEM capabilities: Provides real-time agent forecasting, quality management, meeting scheduling and more features like that, in an all in one fully-integrated dashboard.
- High Uptime & Good call Quality: This is where cloud technology plays an important role! See, the cloud network of DialPad offers minimum downtime and ensures good voice quality for both inbound and outbound calls.
Pricing
- $15 per user per month
Pro and Cons
- Ai-powered call & voicemail transcriptions
- Real-time analytics & reporting
- Unlimited calling
- No Free Trials available
2. Twilio – Best Cloud Based Call Center Solution
If you’re looking for a cloud based call center that can offer you free trials and affordable pricing, then you should go for Twilio! Plus, Twilio even combines powerful communication APIs with AI for smoother CX (customer experience).
As far as security is concerned, Twilio keeps customers accounts secure with verification and identity lookup tools. Customer Data is the cornerstone of contact centers! So the data from any system, be it from Zendesk, SalesForce and more, you can integrate the data under one dashboard.
Key Feature
- Self-Service Automation: This feature helps to boost your team’s efficiency and cut business costs by using intelligent voice assistants to build self-service automation into your IVR.
- Conversational messaging: Twilio allows your clients to interact with your business at any point of time and on any channel, with two-way messaging.
- Twilio CDP: This feature is really amazing! It keeps the database of your client’s touch points and interactions with your service and products, creating a more personalized CX.
- OmniChannel Messaging: You get to use multiple messaging channels in one centralized dashboard. Manage your conversations and build alerts and notifications with programmable messaging API.
Pricing
- Contact the Sales Tea
Pro and Cons
- Free Trial for 60 Days
- Manage & automate email marketing campaigns.
- Blocks fraud attempts with Twilio Fraud Guard
- Pricing is Complex
3. TeleCMI – Flexible Cloud Call Center for Modern Teams
What’s so new about TeleCMI? Why is it preferred? Look! TeleCMI offers 10x communication efficiency, AI-driven automated services, 99.9% uptime, good-quality SLA and more that can help you give a perfect CX and also manage your team working remotely.
Now, let’s talk about scalability! Can TeleCMI scale if the number of agents in the call center increased from 30 to 130? Absolutely! TeleCMI offers an amazing feature in the dashboard, called hassle-free agent onboarding process by which you can easily add the new agents in a single click.
Key Feature
- Call Records & Transcription: TeleCMI records all inbound and outbound calls automatically plus views or listens to them using the speech-to-text feature. This feature further helps the managers to monitor agent and customer conversations seamlessly.
- Omnichannel Communication: You get to interact with your clients through multiple channels like skype, whatsapp, facebook, apple facetime and more. So, it helps in accessing conversations instantly for faster query resolution.
- CRM Integration: Managers can integrate TeleCMI into CRMs like Zoho, Salesforce and Pipedrive or your own customized CRM. This feature helps agents to offer quick and personalized support to customers.
- Centralized Agent Management: This feature allows supervisors to monitor, add, modify, or delete agents and track all call analytics in one dashboard. This in turn helps in making quick decisions as well.
Pricing
- $14.99 per user per month
Pro and Cons
- Offers a 14 days free Trial (No Credit Card required)
- Unlimited Calling
- IP based authentication (Ensuring Zero Frauds)
- Basic Plan doesn’t involve CRM integrations
4. Exotel – Cloud Based Tele Platform for Businesses
Before we start talking about Exotel, let’s tell you that its AI-driven mechanism has resolved around 4 billion+ queries of the customers with satisfactory results. Exotel manages your complete client communication that includes inbound and outbound calls, chatbot interactions, text messages, social media engagement and video communications.
For better agent productivity and easy monitoring, Exotel offers an amazing call recording feature. Using this feature, you can train your new recruits and monitor their performance easily. You also get advanced visual analytics for all your communication channels, measuring agents KPIs effectively.
Key Feature
- Reliable Cloud Network with 99.99% Uptime: Exotel offers top-quality connectivity with backup routes and flexible infrastructure, ensuring 99.99% uptime for over 40 million per day calls.
- High Data Privacy & Security: Security is always a priority, right? To this, Exotel protects your business and data from security breaches by implementing enterprise-level security measures compliant with ISO certification and GDPR standards.
- Quick integration: In order to enhance your communication across all your preferred applications, use both pre-built and customized plugins to integrate with CRM, Helpdesk and other custom apps.
- Drag-and-drop IVR Builder: Finally to build your own call flow, use drag and drop IVR builder to set up voicemail, customized greetings and more, all without needing a developer.
Pricing
- Contact the Sales Team
Pro and Cons
- AI-powered next-gen support experience
- Free Trial available
- You can build a personalized IVR flow
- Pricing is not transparent (Contact the Sales Team)
5. Ozonetel – Cloud Contact Center with Instant Scalability
This cloud call center software, Ozonetel is famous for CXi Switch which happens to be an Instant Conversation tool that can be used to dial your client and connect with them in a matter of minutes.
Apart from that, Ozonetel improves agents productivity by giving your agents easier and faster access to relevant and constantly updated information during customer interactions. Along with all that mentioned above, Ozonetel also offers multiple ways of routing the clients’ calls and chat requests, ensuring every query is handled by an expert perfect for the job.
Key Feature
- Intelligent Automated Dialing: AI-powered auto dialers utilize smart algorithms to boost outreach, detect voicemails and streamline communications thereby increasing productivity and customer engagement.
- Real-Time AI Insights and Monitoring: Get AI-driven dashboards to monitor live interactions across all communication channels, track performance and supervise conversations in real time to enhance the CX.
- Voice Bots & Chatbots: This feature helps to save agents’ bandwidth for complex and unique conversations. VoiceBots automate repetitive tasks and common queries, in turn saving time and agents’ efforts.
- Conversational Intelligence: Ozonetel helps your agents give smart replies, fix grammar errors and communicate ideas clearly with actionable suggestions derived from millions of customer interactions.
Pricing
- Contact the Sales Team
Pro and Cons
- 7 days Free Trial Available
- Enhance agent productivity with AI-driven assessments
- 24/7 agent availability from anywhere
- No transparency in Pricing Policy
6. MirrorFly – Cloud Communication and Real-Time Call Integration
Next software that we have is MirrorFly, a Cloud Call Center that offers cutting-edge communication solutions designed to upgrade CX with seamless voice, video and chat integrations.
Powered by its CPaaS platform, MirrorFly enables businesses to set up fully customizable call center operations with advanced features like SIP/VoIP calling, call broadcasting, and real-time chat.
With its cloud infrastructure, call center companies can eliminate traditional phone lines and switch to an internet-based calling system that ensures crystal-clear audio, secure data transmission and 99.999% uptime.
Key Feature
- IronClad Security & Compliance: User-data is highly protected, thanks to US/UK law compliant services, IP whitelisting, agent access control, end-to-end data encryption and masking of user’s calling number as well.
- 100% reliable and Highly Scalable: If you increase the number of employees in your call center from 10 to 100, MirrorFly never lets you suffer a downtime, thanks to the easy scaling feature making it a fully reliable and trustworthy app.
- Voice & Video Communication features: MirrorFly offers quick HD video calls, video frame captures, live streaming, whiteboard, call forwarding, call history log, reply handling and speaker activation feature to optimize your communication.
- Analytics DashBoard: Sharpening agents skill is really a priority! To this, MirrorFly offers an intuitive dashboard that displays the key performance metrics of user engagement including call answered, missed, total call duration and more.
Pricing
- Contact the Sales Team
Pro and Cons
- Unlimited Chats and Calls
- Ultra-Low Latency
- Limitless Customization feature available
- Pricing is not transparent (Contact the Sales Team)
7. Knowlarity – Reliable Cloud Communication for Growing Enterprises
What’s so special about Knowlarity? First off, it’s the top cloud call center solution provider that empowers businesses with efficient and scalable service. It offers enterprises, startups and SMBs an easy way to manage customer interactions through cloud-based technology, eliminating the need for expensive hardware and infrastructure.
Secondly, this tool enhances productivity with AI-powered automation, call tracking and visual call reporting & analytics. Trusted by over 6000 businesses across 65+ countries, Knowlarity delivers reliability and intelligence in voice, video and messaging to boost conversion rates.
Key Feature
- Call Routing & Recording: Optimizes customer interactions by intelligently routing calls to the most suitable agents, reducing wait time and improving efficiency. It also records all inbound and outbound calls in real time, ensuring quality monitoring.
- Omnichannel Accessibility: With Knowlarity’s cloud-based infrastructure, agents can attend calls from anywhere, be it through mobile devices, landlines or desktops. This flexibility ensures that businesses remain connected with their customers 24/7.
- Smart CRM Integration: The platform seamlessly integrates with leading CRM tools, allowing you to manage customer data effortlessly. By automatically updating call logs and customer details, Knowlarity helps organizations improve workflow automation.
- AI-Powered Analytics Dashboard: Provides deep reporting and metrics into call center performance with advanced analytics and reporting tools. Businesses can track agent performance, monitor call trends and identify areas for improvement through AI-driven dashboards.
Pricing
- Contact the Sales Team for a better idea
- Get a Free Trial
- Easy to Set-up and Activate
- Optimize caller experience via personalized regional greetings
- Complex pricing (Please contact the Sales Team)
8. Genesys – Enterprise-Grade Omnichannel Cloud Call Center
As far as seamless customer and employee experience, all-in-one platform is concerned, go for Genesys, a Cloud CX is an AI-powered, cloud contact center solution designed for small and large scale businesses.
Trusted in top 100+ countries, it integrates omnichannel engagement, intelligent routing, workforce engagement and journey management to enhance customer loyalty and agent productivity. Offering built-in AI, digital engagement, workforce optimization and customer experience analytics, Genesys enables real-time insights plus automation too.
Genesys Cloud CX ensures effortless communication across voice, chat, social media, and digital channels, providing businesses with a reliable and cost-effective CCaaS solution.
Key Feature
- AI-Powered Customer Experience: The tool is powered by an AI-driven mechanism that enhances customer interactions by predicting needs, analyzing trends and automating tasks. AI-driven chatbots, voice bots and real-time assistance improve resolution rates.
- Omnichannel Engagement: You can seamlessly connect with customers across multiple platforms, including voice, chat, WhatsApp, social media and email, without losing interaction. This feature ensures smooth experiences that boost customer retention.
- Workforce Engagement Management (WEM): Optimize agent performance with built-in tools for scheduling, analytics and coaching. WEM improves employee satisfaction, enhances productivity and ensures efficient workforce planning.
- End-to-End Journey Management: Genesys unites customer data from different touchpoints, providing deep insights into customer journeys.
Pricing
- $75 per user per month
Pro and Cons
- Interaction and screen recording
- Get a Supervisor Copilot
- Omnichannel routing
- Basic Plan is too expensive
- Social listening and engagement not included in Basic Plan
9. Sarv.Com – All-in-One Cloud Telephony for SMBs
Now, the next best option for cloud call center software we have, is Sarv.com, a top provider of contact center solutions, empowering businesses to enhance customer interactions, streamline communication and improve operational efficiency.
With its advanced AI-powered solutions, Sarv.com ensures seamless voice, chat and email integration, helping businesses deliver faster resolutions and exceptional customer support. Sarv’s call center platform comes with intelligent automation, ensuring businesses can handle high call volumes while maintaining superior customer UX.
The platform provides top-quality data security, ensuring compliance with industry standards while offering integrated tools like speech recognition, text-to-speech and AI agents.
Key Feature
- AI-Powered Communication: It integrates AI into its contact center solutions with features like speech recognition, text-to-speech, and AI agents. These intelligent tools help businesses automate customer interactions, analyze conversations and improve overall service efficiency.
- Omnichannel Support: What Sarv does for seamless communication is that it integrates voice, chat, email, SMS, WhatsApp API and WebRTC, allowing businesses to provide a unified customer experience.
- Industry-Specific Solutions: Sarv offers call center solutions for various industries, including healthcare, real estate, automobile, education, sales, and agriculture.
- Advanced Analytics & Automation: With real-time analytics and automated filtering, Sarv helps businesses track performance metrics, monitor customer interactions, and improve decision-making.
Pricing
- You need to inquire about the paid plans
Pro and Cons
- All-in-One Platform
- Enhanced Customer Experience
- Gain actionable insights with detailed reports
- Pricing is not transparent at all
Benefits of Choosing Cloud Based Call Center Solutions in 2026
If you’re having a business, then in that case, customer communication is everything! Handling customer calls efficiently can make or break your brand reputation. And that’s where cloud-based call center solutions step in to help you out get a perfect outreach! Look, a cloud call center software is the best go-to choice for businesses looking for flexibility, affordability and top-quality customer UX. But why?
Let’s break it down.
No Heavy Investments Required
Traditional call centers need expensive hardware, servers and maintenance. However, with a cloud setup, you only pay for what you use. No huge upfront costs, no technical headaches! Just a simple subscription plan.
Work from Anywhere
With cloud-based call centers, your agents can work from anywhere, be it from home, office or even from a coffee cafe! All they need is a good internet connection. This is cool, especially for businesses having remote or hybrid work models.
Quick & Easy Scalability
Wanting to add more agents to boost your sales? Just upgrade your plan. The best cloud call center solutions allow you to scale up or down instantly, unlike traditional systems that require hardware and extra wiring.
AI-Powered Features for Better Customer Experience
Most cloud-based call centers come with AI-driven tools like Chatbots to answer common questions automatically, Call Routing to connect customers to the right department instantly, speech analytics to detect customer emotions and more.
Robust Security & Compliance
Are you concerned about data safety? Cloud contact center solutions follow strict security protocols, offering end-to-end encryption, multi-factor authentication and compliance with GDPR, HIPAA plus other more data regulations.
How to Choose the Right Cloud Based Call Center Solutions?
Now that you’re convinced cloud based call center solutions are the way to boost customer interactions and UX. But with so many options available, don’t you think choosing one is really a hectic job? If so, then how do you choose the right one? What’s the way?
To answer that, we’ve given below the top 4 things you need to keep in mind when picking the best call center software. Let’s make it simple.
Know Your Business Needs
Before selecting a solution, ask yourself, how many customer calls do we handle daily? Do we need AI-powered automation? Do we need support for multiple languages? What’s our budget? All this will give you an idea what to look for when selecting the best cloud based call center software.
Check Integration Capabilities
Your cloud-based call center should easily integrate with your CRM, helpdesk or other business tools. So, please look for seamless integrations with Salesforce, HubSpot, Zendesk, Slack, Zoho, Zapier and few more if possible.
Look for Omnichannel Support
See! Customers don’t just call, they also text, email and chat. So, choose a cloud-based call center solution that supports Voice Calls, Live Chat, WhatsApp & SMS, Social Media (Facebook, Instagram, Twitter)
Prioritize User-Friendliness
Tool should be such that it offers an easy interface to the agents using it. Your agents need to work efficiently, right? So, make sure to pick a platform with a simple & clean dashboard, Minimal training required to help agents operate it and should have a mobile-friendly interface.
FAQ’s
Why are cloud based call center solutions better than traditional on-premise systems?
Cloud-based call center solutions are better than traditional on-premise systems because they are easier to set up, cost less and can be used from anywhere remotely. Unlike on-premise systems, which need expensive hardware and an office setup, cloud call center solutions only need an internet connection.
Which are the top-rated cloud based call center solutions in '2026'?
Ozonetel, DialPad, Twilio and TeleCMI to name a few are the top-rated cloud based call center solutions in 2026. These platforms offer great features like AI support, CRM integration and international calling. The best choice out of them depends on your business size and needs.
How do I choose the right cloud-based call center software for my business?
To choose the right cloud-based call center software, you should look at your business needs, budget and required features. If you need AI-powered automation, some software like DialPad and Twilio offer chatbots and smart call routing. If you want better customer management, look for software like Genesys and Knowlarity that integrates with your CRM.
What is the difference between cloud based and VoIP call center solutions?
In very simple words, VoIP is a technology that allows voice calls over the internet, while cloud-based call centers offer a full platform with extra tools like call routing, analytics and integrations with other business tools. Most cloud-based call centers use VoIP for calling.
Are there free or budget-friendly cloud based call center solutions available?
Yes, there are free and budget-friendly cloud-based call center solutions available. Some companies like Ozonetel, Exotel, TeleCMI and DialPad offer free versions with limited features. Budget-friendly options are available too, but they may have fewer advanced features. If you want to use advanced features, in that case, you’ll require to go for the premium plans.
What are the benefits of AI-powered cloud based call center solutions?
AI-powered cloud-based call centers are useful because they can automate tasks like answering common customer questions, routing calls to the right agent and analyzing customer data. AI helps businesses save time, improve customer experience and increase efficiency.
Can cloud based call center solutions integrate with CRM and other business tools?
Yes! Most cloud-based call center solutions can integrate with CRM and other business tools like email platforms, chat software and helpdesk systems. This makes it easy to manage customer interactions in one place and improve service quality.
How much does a cloud based call center solution cost in '2026'?
Basic plans start at around $15 per user per month, while advanced plans with AI and analytics can go up to $100+ per user per month. Some companies also offer customized pricing for large businesses.
What is the best cloud based call center software for international calling and multilingual support?
For international calling and multilingual support, the best cloud-based call center software includes platforms like DialPad, MirrorFly and Genesys. These services offer worldwide coverage, multiple language support and smart call routing to handle customers from different regions.
Conclusion
Upgrade yourself! If you’re still running a physical in-premises call center, then we suggest you think about cloud based call center solutions that can give you an upgraded version of all the features that too at home or any location you’re at.
In this blog, we’ve discussed in detail about the top cloud contact center providers! We’ve also talked about its key features and mentioned its starting price as well.
Make sure to keep in mind security, CRM tool integration, AI-assistance in calls, messaging & high reliability when choosing the best call center solution provider for your business.
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