How to Contact Chemicloud-Ultimate Chemicloud Support Guide

Is resolving your genuine quarries in Chemicloud becoming complex and difficult for you? Is the Chemicloud Tech Support team inaccessible? If you ever have doubts and are not able to find resolution to your issues in chemicloud. Then start browsing this article further to decode user-friendly ways to establish a swift contact with the tech support team of chemicloud.

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About: Chemicloud

ChemiCloud is a cloud-based web hosting company that offers a wide range of hosting services including shared hosting, WordPress hosting, reseller hosting and Cloud VPS hosting starting from $2.99 onwards.

Chemicloud provides latest cloud technologies to scale your business

Their website is user-friendly and their support team is phenomenal as they are always ready to assist you in case of queries and relevant doubts.

Effortless Ways to Contact Chemicloud Support Team

Chemicloud has a user-friendly control panel that customers can use to manage their hosting accounts. They also have a 24/7 customer support team that is available via-

Live Chat
Email
Ticket
Phone Call

1. Live Chat

In order to get an instant reply to any of your query, you can contact the support team right away without any unnecessary delay.
To further initiate the process of live chatting with an expert, you need to fill up your necessary details.
Fill your name, your valid email address and write the kind of assistance you are seeking for from them.
The live chat team replies back in a minute or two.

2. Email

If the issue needs technical guidance or expertise, then you can resolve your doubt by contacting the support team via email which enables you to receive well described assistance to your technical issue.

You can approach the support team for assistance by sending your query related to any department, be it for hosting support, sales support and abuse support. The email will be forwarded to its respective department for resolution. Send your email to:
For Technical Support mail at: [email protected]
For sales related assistance, Send email to: [email protected]
Want interest-based advertising in the European Contact at: [email protected]
For Affiliate Support mail at: [email protected]

3. Support Ticket

When In depth technical expert guidance is required for the step by step resolution of the problem, ticket support is utmost required in such a situation.

4. Phone Call

Currently, chemicloud does not entertain phone calls. All queries are resolved either via Live chat, Emails and by submitting a support ticket. In their website they display a phone number which is reachable by people residing in the United States.

Phone: (+1) 3027667722

How to Open a Ticket in Chemicloud?

The best way to constantly provide the clients with a quick and efficient response is the ticket system. It enables the customer support agent to track the customer issue making it comfortable for the customer support teams to manage their support cases.

Chemicloud offers consistent customer Support via Ticket option. Here, you can follow these steps to get access to submit a ticket.

To Create ticket>Log in to Client Area in Chemicloud.com

Click “support” and then press “open new ticket” tab.
Write the technical issue you are facing related to web hosting services, sales related doubts or to report an abuse as well. Though you’ll have the chance to select the significant department and topic for your issue.

Provide a brief explanation of your problem and with the necessary steps to explain if required. Also you can Include an issue screenshot as an attachment on your ticket.
As you submit your ticket, one of the agents of the support team will get back to you shortly.

How to Check My Support Ticket History?

At times, the resolution of the issues provided by the client via ticket support takes time. So, the following steps mentioned below will assist the chemicloud user to check and track the status of the support ticket.

Log in to Client Area in Chemicloud.com
Click to “Ticket created” under “Support” tab

Our experience with Chemicloud support team

After establishing contact with the support team via live chat, we found that they are quick, responsive, friendly and have expert knowledge as well.

Via Live Chat

The response time of the chat was less than a minute.
The Addressing tone was friendly and positive in nature.
The support team had adequate knowledge about solving billing related issues.
Only sales related doubts can be guided via live chat, for technical related issues, submitting a ticket is the best way out.

Via ticket

Since submitting a ticket wasn’t possible without login. However, after contacting the support team we got to know that

The response time of replying to the ticket submitted is from 30 minutes to an hour.
Judging the nature of the live chat team, the guidance given by the support team may also be at par.

Via Email

After submitting a query about the services via email, it takes a longer time, about 3 to 4 hours to get a reply back from the tech department.
though it is the best means to address the issue in a descriptive way.
The tone of the support team is pleasing and nice.
Their assistance is even knowledgeable.

The reply is not always instant at times and may depend upon the high traffic of incoming inquiries due to which the responses via email are not always instant.

Conclusion

This article was good enough to provide you with adequate information to address your questions concerning Chemicloud’s support staff.

We really hope that this post has sufficiently answered all of your issues. Please kindly share any further, updated information with us if you have it. We ll be glad to implement the changes.