Web Mails and FTP is Not Working: Today, I got a ticket from one of our new client Raman complaining about he is not able to receive e-mails in his webmail account.
Before taking any further steps we tried to check his account by creating demo e-mail address under his domain name.
I send an e-mail to [email protected] xxx.in from my gmail account account and got this error..
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain your domain by SMTP.server domain (xx.xx.x.xx)
What is exact issue?
When we analyzed DNS records of his domain name using whois look tool, we noticed that domain name is pointing to GoDaddy server.
But Raman said he is not getting these kind of error message in his GoogieHost’s control panel which is normally visible.
Please do understand that sometimes yo0ur domain registrar and our hosting server takes at least 24 hours for propagation, and make your domain name functional properly.
Also read: Free Web Hosting for Students
Solution
If you dind’t changed name servers of your domain name to googiehost’s name servers, please update your records as
- ns1.googiehost.com
- ns2.googiehost.com
- ns3.googiehost.com
- ns4.googiehost.com
Please allow at least 24 hours for DNS propagation, after 24 hours your e-mails and FTP accounts will start working fine.
And if you are using A record for your hosting account then please update A records for MX and FTP records as well.
What about those of us that have Cloudflare’s nameservers? Should I have both of them?
You have to use nude records for FTP and cPanel