Reviews

iPage Review | Worst Paid hosting services for bloggers

iPage Review
Written by Rajesh Chauhan

iPage Review is everywhere on the internet and they have mixed review of their hosting service, I have seen many bloggers and individual using iPage hosting as they are one of the cheap web hosting providers however this saving cost a lot to one of my Pro-Blogger friend.

Read: SiteGround Review and Inside look

This is genuine review because he contacted me to migrate his site on our server as iPage suspended his hosting account for 150 real time traffic. Here I’ll share my chat history with iPage help desk agent to proof what they do after selling their so called Unlimited Hosting at $1.99mo* but you guys blindly ignore that “* which means they have some terms with Unlimited word and $1.99/mo.

 

What is Unlimited Web Hosting?

Trust me there is nothing Unlimited because every web hosting and server has limited hard drives and bandwidth is also limited but you can compromise with it as in countries like USA, UK etc bandwidth is not that much costly. When any web hosting promising you to provide Unlimited Space and Bandwidth including our Paid Hosting Service that means they have they have “Fair usages Policy” which usually ignored by 95% hosting buyers.

Read: What to look for while choosing a free website hosting?

Actually Unlimited Shared hosting means you are allowed to use resources until other websites are not being affected with your high resources usages. In reality web host like iPage, HostGator has thousands of active websites on a single server using good amount of resources that means you will not allowed to use even 200GB Disk Space of your unlimited parameter.

Same thing applies on Bandwidth, just think about it that you are using 500GB bandwidth with a single website and  they have 100 other websites they don’t even use 200GB bandwidth and paying them 100x times extra money, then even you will not offer service to that single guy.

 

Observed issues with iPage Review:

Custom Panel: Personally I don’t like custom panel web hosting providers like Dream Host and iPage as they don’t have features like cPanel . And most of web hosting providers use cPanel which creates issues when you are moving with other hosting provider. Same issue happened with my friend this is more than 72 hours we are not able to migrate his website till now.

Slow Speed: Considering other web host, I have noticed that iPage has slow servers may be their up link is not even 500mbps (I am not sure)

Downloading Backup/Files: If you willing to download backup or any other files from iPage control panel then here you will prefer to crack your desktop. I am using 5MBPS lease line from one of the best ISP in my area…

ipage downloading speed

Old Software versions: They use old versions of Php and MySQL services which is not good for security and features level.

Slow Customer Support: They always busy assisting other customers which directly means customers are facing issues with hosting or they have very less support staff. I tried to reach them more than 3 times but no luck, I had to wait at least 15-20min to get connected with support agent. Here is my chat history with them…

Read: Heroic Support from Liquid Web

Thank you for contacting us.
At the end of our conversation, please keep this window open and complete the survey to let us know how we’re doing.

Please hold for the next available operator to respond.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

You are now chatting with ‘Vimal V’

Vimal V: Hi xxxx, I’m sorry for the wait time. My name is Vimal. How are you doing?

Me: hey

Me: am need my backup

Vimal V: Sure

Vimal V: Please provide your website URL.

Me: yyyyyy.com

Vimal V: Let me know from which date you wish to get the backup

Me: Today

Vimal V: Okay

Vimal V: Please hold for 3-4 minutes

Me: ok

Vimal V: Thank you for holding.

Me: (y)

Vimal V: Our server monitors have noticed a huge increase in the requests coming to your websites. This has impacted the overall performance of other websites hosted on the servers.

Vimal V: To reduce the impact on the servers and other customer accounts, we had to suspend your website and CGI services. The FTP access and the File Manager should still be accessible.

Me: just provide me backup

Vimal V: We are unable to provide the website backup now,.

Vimal V: v

Vimal V: We recommend reviewing your websites’ traffic via the raw logs located in your stats folder. If you find that the traffic is genuine, it is advisable to upgrade your account to a VPS hosting solution.

Me: why you are not providing backup?

Vimal V: You can get it form Filemanager at

Vimal V: https://www.ipage.com/controlpanel/FileManager/

Me: Give me mysql database

Me: because when I tried using phpmyadmin exported mysql database that was not working

Vimal V: Please provide the database name you wish to get the backup

Me: the xxxxxx one

Vimal V: I’m sorry, it is taking longer than expected. Can you please hold for another 3 to 4 minutes?

Me: sure

Me: I understand how slow your servers are

Vimal V: Thank you for holding.

Me: is it ready?

Vimal V: xxxx, we keep database backup every 3 days.

Vimal V: If you wish to get for today, you have to contact us after 2 days.

Me: then provide me database for 3 days old

Me: give me last generated backup

Me: Hello

Vimal V: Yes

Vimal V: Checking it for you

Me: k

Vimal V: You can download it at

Vimal V: 1. Log into the control panel with your account username and password.

Vimal V: 2. Click on ‘MySQL Database’ under ‘Website’.

Vimal V: 3. Click on the database name under the ‘Manage Databases’ section.

Vimal V: 4. Click on ‘Manage Backups’.

Vimal V: 5. Click ‘+’ icon next to the database name.

Vimal V: 6. Select tables to download.

Vimal V: 7. Click on the ‘Select’ button.

Me: To learn how to schedule a database backup, click here. Available Database Backups for xxxxx_com There are currently no backups for this database.

Me: Available Database Backups for xxxx_com There are currently no backups for this database.

Vimal V: Okay

Vimal V: Do you need the most recent database backup in zip format ?

Me: yes

Vimal V: Okay

Vimal V: I have to forward to our specialists . They will be working on your issue and getting back to you within few  hours. You will be able to view the activity and the status of the ticket in the Support Console of the account.

Vimal V: I have created support ticket  for you. Please check the support ticket at  :

Vimal V: https://www.ipage.com/controlpanel/sconsole/view_ticket.bml?id=14563181

Me: I need backup now

Me: as my website is down

Vimal V: Let our specialists respond to you on it.

Me: or unsuspend my account until you are not providing backup

Vimal V: The website is down since to  reduce the impact on the servers and other customer accounts, we had to suspend your website and CGI services. The FTP access and the File Manager should still be accessible.

Me: Please enable them

Me: so that I think for upgrade or any other solution

Me: I cannot investigate without accessing my admin dashboard

Vimal V: We recommend reviewing your sites traffic via the raw logs located in you stats folder. FTP access and the FileManager should still be accessible.

Me: I cannot see

Vimal V: If you find that the traffic is genuine, we recommend moving your website to a Virtual Private Server (VPS).

Vimal V: If the traffic appears to be suspicious, we suggest blocking those suspicious IP’s via your .htaccess file. the ‘.htaccess editor’ tools will allow you to do so.

Me: I know but hwy I should I upgrade without investigation ?

Me: I’ll but unsuspend first

Me: so that I can optimize my blog for now

Vimal V: Earlier your account was enabled for this issue. What steps did you  take ?

Me: Actually that time I wasn’t here however if you can see, I have deleted some unused files and also added W3 cache in my wordpress blog

Me: but this time will going to block with CDN and htaccess

Vimal V: Okay

Vimal V: Please block, make changes and update the support ticket.

Me: without accessing my dashboard?

Vimal V: You can check filemaanger and FTP from the account and make changes.

Me: clountfront need be configured with W3 optimizer

Me: or you update for me

Me: bhai please

Vimal V: I have created support ticket for you at  #14563181

Vimal V: Please update it from you side, so we can further forward the issue.

Me: but i need access to my blog for that

Me: if you cannot then transfer this chat to your upper level

Vimal V: Our senior specialists do not  chat.

Me: then make me call

Vimal V: Please provide your phone number

Me: +9196xxxxxxx

Vimal V: Let me know the time zone

Me: IST

Me: its 22:19 here

Vimal V: Okay

Vimal V: When do you wish to receive the call?

Me: right now

Me: am stick with my system as my website is down

Vimal V: have to forward to our specialists . They will be working on your issue and getting back to you within few  hours. You will be able to view the activity and the status of the ticket in the Support Console of the account.

Vimal V: https://www.ipage.com/controlpanel/sconsole/view_ticket.bml?id=14563247

Me: dear make it live for now

Me: will take care of it

Vimal V: It is updated now.

Vimal V: Do you have any other inquiry  ?

Me: what updated?

Vimal V: The issue within support ticket.

Me: no its not

Me: there is no update

Vimal V: I have update it  internally.

Vimal V: They can check it for you. Please wait you will surely receive call.

Vimal V: Is there anything else I can assist you with today?

Me: dear why don’t you understand ?

Vimal V: I do not access to activate it from my side.

Vimal V: I am just a front end chat support agent.

Vimal V: Please wait till our specialist get back to  you.

Vimal V: I understand your frustration.

Me: then stay with me

Me: am wating for their reply

Vimal V: Me, we will contact you via phone.

Me: Yeah am wating for that

Vimal V: We are unable to hold the chat till now. We will call you  back.

Me: because am frustated with your service

Vimal V: I am sorry for the website issue you are facing. I understand the inconvenience caused.

Me: you guys almost forcing to upgrade

Vimal V: I am trying to help you my best.

Me: I know you gonna show fair usages policy

Me: I exported backup

Vimal V: Okay

Me: using phpmyadmin

Vimal V: Okay

Me: when tried to upload

Me: then I got error

Me: SQL query: — phpMyAdmin SQL Dump — version 2.8.0.1 — http://www.phpmyadmin.net — — Host: custsql-ipg93.eigbox.net — Generation Time: Oct 07, 2015 at 12:31 PM — Server version: 5.5.44 — PHP Version: 4.4.9 — — Database: xxxx_com — CREATE DATABASE xxxxx_com DEFAULT CHARACTER SET ; MySQL said: Documentation #1064 – You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ” at line 12

Vimal V: So, I created ticket, so you can get the backup.

Vimal V: I request you to please wait till you get the reply for it.

Me: going to write a review article about iPage

Me: i am damn sure it will rank

Me: 🙂

Vimal V: Okay,

 

After reading this chat details you may realize that how irresponsible they are…. I never recommend anyone to use cheap web hosting service like them.

STILL DON’T BELIEVE ME?

CHECK WHAT OTHERS SAYING

ipage most of reviews are fake

[aio_button align=”none” animation=”none” color=”red” size=”medium” icon=”none” text=”Register for Free Unlimited Hosting” relationship=”dofollow” url=”https://googiehost.com/signup.html”]

 

About the author

Rajesh Chauhan

GoogieHost is one of the leading free web hosting provider on the internet over 300000 satisfied clients across the globe. We also offer Affordable SEO Web Hosting and Digital Marketing service to give give wings to your online business. Unlimited FREE HOSTING.

Leave a Comment

Powered by GoogieHost