Are you looking for the Best live chat software for websites in 2022? Live chat plugins are the fastest and easiest manner to get in touch with your customers. It allows you to efficiently support your customers easily at any time of the day.
Live online chat support enhances engagement with potential customers who might leave the website if there is no chat facility available.
Adding live chat software for websites is the best way to communicate with your website visitors, while they are on your website and provide them with instant assistance.
We will provide you with a review of some of the best live chat software so that you can choose the one that is right for you.
To give you the best idea about live chat software, here are the points I’ll cover today in detail –
Seems this is a lot to cover. So without any delay, Let’s get started.
What is Live Chat Software?
If you want to make your website more interesting then adding personal touches like Live chat software to your website can give you great rewards. This personal approach helps bloggers receive great benefits.
Live chat software helps you provide exceptional customer service by empowering you to resolve customer problems instantly.
You can resolve the sales queries in real-time and provide a human presence till the customers are ready to buy.
Live chat software offers immediate customer support and information and works like an instant messenger where customers can communicate with you easily and instantly.
Using the best live chat software for eCommerce, you can promptly answer customer queries that help boost your website conversion rates.
Why Choose Live Chat Software?
In this fast internet environment, People look for convenience and quicker responses. One of the major things people want while visiting a website is getting their queries to be answered precisely and hastily from the customer care support.
So to accomplish a better place than your competitors, you need to provide the best service to your customer. Most of the research shows that people always love timely & convenient customer support.
Now see phone calls are not appropriate for customers from different time zones. Emails take loads of time to respond to. What’s the alternative? Live chat apps. Because it’s easy to use, and it offers real-time communication.
Now if we come to the statistics, around 73% of people find Live chat as the most satisfactory platform for communication which is the highest if compared to Email(61%) and Phone(44%). It also increases the conversion rates by 3.84% and costs 15-33% less to the companies.
If we come to the eCommerce websites then, More than 50% of the customers abandon their shopping cart unless they get quick answers. Live chat is one of the major things that customers love while purchasing a product or service.
Time for an example: “Suppose you run an eCommerce website, now a customer is checking out with your product and having issues with payment. If there is no support chat system they will not waste their time and in most cases, they will leave the website without telling you a reason.
Now let me tell you a live chat software will allow you to –
……And many more.
Best live chat software for WordPress
After a lot of research, I have figured out a few best live chat solutions available in the market. I have shortlisted these live chat software based on their price and features.
Jivochat is one of the best live chat software in the market. It aims to boost your team’s efficiency and communication opportunities.
Plans and Pricing
Jivochat has two types of plans for a live chat solution, one is totally free which is the basic version.
the other one is the professional version priced at 514 INR.
Live is a premium live chat software that allows customer service agents to contact the customer directly. It has a chatbot to generate more leads and sales.
The chatbot can greet customers and route the chat quickly with the help of AI.
Plans and Pricing
Livechat offers 4 different types of live chat solution plans for different kinds of customers’ needs. The starter pack is priced at $19/month but it can be cheaper if you take their service for one year at $16/month.
The best part is it has a free trial of 14 days on every plan.
Zendesk is a San Francisco-based company that offers service products related to customer support, sales, and other customer communications.
If you are running a small business or startup user, then Zendesk is ideal as it has flexible price plans.
Plans and Pricing
Zendesk has various types of plans for Foundational Support, Sales, and the Zendesk suite which is their flagship plan.
Zendesk suite is priced at $49/month where the other two plans have almost the same price $79/month. And like every other chat solution till now, it has 14 days free trial.
LiveAgent is a fully-featured help desk software providing the best-rated chat system in the world.
A live agent is available in 45+ languages and comes with 180+ features making it one of the fastest live chat software in the market.
Plans and Pricing
Live chat has three paid plans named Ticket, Ticket+chat & All-inclusive which is the most popular plan for live chat solutions.
The best part is Live chat also has a free plan with some limitations.
Trengo is one of the most powerful Live chat solutions with omnichannel communication across multiple channels such as WhatsApp, emails, social media platforms, and voice calls.
It promises to give your website visitors a next-level experience. It supports 6 languages, German, English, French, Dutch, Portuguese, Spanish
Plans and Pricing
Trengo has mainly 3 types of plans starting at €20 which has 180 days chat archive, 5 communication channels, and unlimited chats.
The other two plans are priced at $22 & $35 per month. You get a free trial with every plan for 14 days.
Olark live chat is one of the most popular live chat software. More than 40000 organizations including small businesses, large businesses, and non-profit government entities are powered by Olark.
Adding Olark live chat to your website will be helpful to your customers and generate more sales for your business.
Plans and Pricing
Olark offers you a full-featured live solution for $29/month. You’ll get a discount if you take their plan for a longer period of 1 or 2 years. 2 weeks of free trial is also available.
Chatport is one of the best live chat software with a wide range of plans from free to Enterprise level.
They provide you with everything for efficient customer service on your website.
Plans and Pricing
Chatports offers four jam-packed plans for your live chat solution.
It starts with their free plan which has 30 days chat history and unlimited chats and ends with their Enterprise plan which’s price depends on your customization.
#8. Podium Webchat
Trusted by 100000 businesses and 50 million happy customers, Podium webchat is one of the leading live chat solutions.
Plans and Pricing
Podium doesn’t offer you fixed-priced plans, the pricing depends on how you customize your plans. But they don’t charge too much as they have mentioned in their pricing section.
HubSpot is a platform that offers a live chatbot that is just right for your business. It is a freemium lice chat solution that does not require a CRM. there are outstanding benefits like targeted welcome messages, scheduling meetings, and custom branding.
HubSpot live chat software looks professional when visitors interact with your website. Businesses can chat with customers and visitors in real-time and automatically redirect the messages to the right team.
HubSpot offers a free forever CRM plan that includes live chat. If you want to access all HubSpot’s features then you need to upgrade your plan.
The second plan is the Professional plan for which you will get 50,000 contacts and 10 users. The third plan is the Enterprise plan, which gives you access to 100K contacts and 10 users.
Pros and cons of using Live Chat Software
Nothing is perfect in this world, so how can a live chat software be considered perfect? So here in this section, you will get to know about the advantages and disadvantages of live chat software.
- Immediate access for support to the customer.
- Fast and easy way to communicate.
- Affordable for business.
- Real-time text preview for the agents.
- The customer doesn’t need to wait.
- On-site widget user doesn’t have to go anywhere else.
- Supports multiple languages.
- Automated message to ease service.
- Not an easy option for older demographics.
- The first response can take time.
- Not so great on mobile phones.
Key Features of the Best Live Chat Softwares Tools
To give a better understanding of the best live chat software tools, let me tell you the must-have features of live chat software tools.
What are the Benefits of Live Chat Software?
There are many benefits you can reap from the best live chat apps which can provide a positive impact on your organization–
How to pick the right Live chat software for your website?
There are some factors, you need to consider when thinking of live chat support software. All the live chat platforms are created using particular objectives that differentiate them.
It is important that your topmost priorities and needs are met. If you are having trouble choosing the right live chat software then we have provided a review by listing their qualities, so choose live chat service providers as per your personal needs:
Product features are one of the most important factors for a potential customer. We have listed the features of different live chat solutions so that you can choose easily. Features comparison is important to identify the best software that is suitable for you.
This is an important criterion for decision making as several times businesses require customized solutions or have technical problems.
While selecting the best live chat tool businesses are ready to pay more price for products if the website owner offers better customer support.
Pricing is also an important factor when choosing live chat software. There are many free solutions as well as affordable paid plans available. If you are a small business then choose the right tool that is valuable for your website.
When choosing the live chat tool, there is a need for security policies and in case the security measures are low, then the product may not be ideal.
What is Live Chat Software and How does it Work?
Now first let me tell you What exactly is Live chat software?
Live chat is a 3rd party software tool used to offer real-time service and information between customers and business providers, via a chat window.
This has become the most successful platform for customer care services because the user just needs to type a message related to the query and the business operator types back the answer or provides the service as requested.
How does it work?
To make this work you need to install Live chat software from 3rd parties. Every live chat software has two sides to get the work done, the user view and the agent view.
Now after you purchase a live chat software, you have to follow the step-by-step process to install it and you also have to decide where to place the chat widget where your users can find it easily.
Once your live chat is installed on your website, your user will be able to see the chat widget where you had placed it. At the same time, your customer service agent will see an inbox called dashboard.
When your user asks something on the chatbox, it will appear on the agent’s dashboard and view the conversations based on priority. Now it will work just like the normal chat you have on your smartphone but with loads of speed and in real-time.
Now the best part of live chat support is you can deploy a chatbot through programming, which can send automated messages to hold the users till an agent sees the query and responds. One more advantage of a chatbot is, that it is used to extract query-related information and redirect the message to the right expert.
Let, I give you an example. If a user comes to your chatbox, then the chatbot can ask them what issues they are facing? Or maybe what they want to know? Now suppose if your user says that he/she has a payment-related query, the message can be transferred to a payment-related expert’s dashboard.
Get Started with Best Live Chat Software
With the above-stated best live chat software for website reviews, you might have got an idea about which live tool is right for your business.
The best live chat solutions that are listed above offer great features. Paid plans are affordable and some free plans have decent features too.
You will get an intuitive live chat tool with almost all the live chat software