Mweb Review
Mweb is one of the oldest ISP in South Africa and currently offers web hosting services to local private users and small business owners. Mweb is an IT giant in South Africa and is famous for introducing its uncapped ADSL service, which connects hundreds of thousands of users across the country.
Knowing this about Mweb, we were keen to review it after our tests and analysis. We have tested the hosting on multiple parameters like security, support, and features and compiled this Mweb review so that you can decide whether they are the right hosting service for you or not.
About Mweb
Mweb was launched in 1997 and only recently started web hosting services. They introduced the capped ADSL service and free Wi-Fi in 2003 and launched an uncapped ADSL service to homes in 2010.
Moving on, they found fibre in the home products and went on to provide hosting solutions.
Test & Analysis
Refer to the following points for the analysis of the services provided by Mweb.
User Interface & Ease of Use
Mweb uses cPanel to control its servers which is the industry standard for web-based control panels allowing for management and control of all allocated resources with ease and flexibility.
Mweb Customer Support
Mweb offers 24/7 customer support with individual support teams for sales, technical, or billing inquiries. You can contact the support team via phone support and a ticketing system that will provide directions and solutions in a reasonable amount of time.
Security Analysis
Mweb offers various security solutions to protect your personal information and stays safe online. With features like online risk management, fraud warranty, and security training. Using Digimune, you can safeguard your personal information against data leaks, breaches and the illegal selling of private information online.
Key Features of Mweb
Here are some of the main features offered by Mweb.
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LTE products: Mweb provides LTE products with various providers and options to choose from, along with a coverage search.
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Unlimited Traffic: Each hosting plan comes with total traffic, which means that no matter how popular a webpage might be, there will always be room for more.
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Unlimited storage: Mweb provides unlimited storage on their servers on all the plans they offer. There aren’t many hosting companies that offer unlimited storage with all of their plans.
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Powerful website builder: Mweb features a powerful website-building tool allowing you to utilize existing templates, customize them, and include several free add-ons to improve the website. They also offer a free domain included with all of their plans, but the storage space for emails can be increased because their services are designed for personal blogs and small e-commerce companies.
Types of Web Hosting Mweb Offers
Currently, Mweb only offers shared web hosting services with its data centres in Cape Town.
Mweb Pros & Cons
While testing out the services provided by Mweb, we found the pros and cons.
Pros
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Unlimited storage
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Unlimited traffic
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Local servers
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24/7 support
Cons
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No virtual private servers
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No dedicated servers
FAQs – Mweb Review
What Kinds Of Hosting Offer By Mweb?
Mweb offers shared hosting services.
Where is Mweb Hosting Company Located?
Mweb is headquartered in Cape Town, South Africa.
What Type Of Payment Method Accepted by Mweb?
Mweb accepts payment via credit or debit card.
Conclusion – Mweb Review
Mweb offers very good hosting solutions for bloggers and online enthusiasts who like to write and share content. The prices are pretty reasonable, and they provide unlimited storage and traffic, which very few hosting companies do, and their support is available even during holidays.
Overall, Mweb is a recommended hosting company if you’re situated in South Africa.
Pathetic customer service.
Pathetic customer service from MWEB.
So, on 22 June 2025 I logged a change of address with Mweb, received a SMS stating my order was received and would be attended to within 14 days,
On enquiring on 2025/07/27 – I was informed that it is still being processed.
order ********** Lizene van der Schyff.
Yesterday I received a SMS stating order cancelled due to lack of coverage,
After numerous phone calls and a payment of almost R 800 I am still without a service or a refund.
Absolutely pathetic service from Mweb – this needs to be sorted out urgently.
Date of experience: August 02, 2025
Terrible service
The most pathetic partner to have in any business.
All aspects of the business is terrible
Poor service
I tried today calling support 30 min later the call cut. I went onto the app on live chat 30 min no onevattend and i dont have internet gor the past 2days dont even know why we have you or you having a tech support as you dont offer the support 😡😡😡😡
Mweb is a scam
I fell for the trap of the cheap offer for Mweb which stated month to month but when I requested cancellation I was charged a termination fee as I took the offer up digitally and cannot find proof that I opted for month to month.
Do not I repeat do not take any products with mweb as for sales they call you back in 30 sec but for support it takes forever. Don’t use the chat because they don’t know which department handles which. I have screenshots of the conversation and one will be shocked how they respond as sometimes they disappear of the grid and you have to start again. I think the staff are not paid well because even in Retentions they don’t get back to you. It’s been 3 weeks and no response on.my cancellation request….it’s easier to pull all your teeth out.
I even sent an e mail complaint,,no response…they don’t even have an option on Their website to review them…
Don’t sign up to mweb..I will keep telling people.my story…
Worst service provider.
Horrible service mweb
Close your business MWEB
Absolutely horrible service,from February 2025 till today,mweb keep debiting my account,no internet till today,between mweb and frogfoot,Absolutely ********** service,wasted over R1000 on airtime calling mweb who only after10-15mins to answer,then the tech dept say they can’t make outgoing calls,just close the business,both mweb and frogfoot,waste of time and energy
Bad service and signal
And now this ia absolutely ridculous you rise the price for a second time in less than six months with this shitty service i already receive
Terrible Service & Legal Action for No Reason – DO NOT TRUST MWEB!
Terrible Service & Legal Action for No Reason – DO NOT TRUST MWEB!
I am beyond frustrated with Mweb. They have taken legal action against me, claiming I owe R1894.62 for a router that I have already sent back! Despite my efforts to resolve this issue, they refuse to acknowledge the return and instead threaten me with legal action.
What’s worse is their complete lack of customer support. I have called more than 15 times, only to be held up for over 45 minutes before being cut off. There is absolutely no way to get in touch with them! Why do they not call me to sort this out instead of immediately resorting to legal threats?
This is completely unacceptable and unethical business practice. I would strongly advise anyone to STAY AWAY from MWEB! Their incompetence and lack of communication will leave you frustrated, out of pocket, and dealing with legal headaches for no reason.
Avoid them at all costs!
MWEB: A Masterclass in Incompetence, Rudeness, and Exploitative Practices
MWEB’s customer service is, without a doubt, the worst I have ever experienced. As both a business owner and an executive, I am appalled by their complete disregard for their customers and the lack of professionalism at every level.
My line was suspended without any form of communication—no email, no text, nothing. For a service provider, this is inexcusable. Communication is the cornerstone of any reliable service, especially for something as critical as internet access, which my business depends on. This failure caused unnecessary disruption to both my work and personal life.
When I tried to resolve the issue, I was forced to wait over 30 minutes just to get through to someone. After finally connecting, my call was abruptly dropped, forcing me to start the process all over again. This is not an isolated incident but appears to be the norm when dealing with MWEB. Their call center experience is nothing short of infuriating, and their agents seem indifferent to the inconvenience caused to their customers.
When I made the decision to cancel my agreement with them, I was informed that cancellations can only be processed on the first of the month. This rigid policy effectively locks customers into paying for an extra month if they miss that arbitrary deadline by even a single day. It’s not just unfair—it feels punitive. Such practices surely warrant scrutiny under the Consumer Protection Act, as they border on exploitative.
As a business owner, I requested to escalate my complaint to someone in senior management. My request was flatly refused. The agents I spoke with were rude and dismissive, showing no willingness to resolve the issue or even acknowledge the gravity of the situation. Refusing to allow customers access to senior representatives is not only unprofessional but also signals a complete lack of accountability on MWEB’s part.
I trusted MWEB with both my home and business lines, but they have consistently proven to be unreliable and incapable of delivering even the most basic level of service. This is not just a matter of inconvenience; it’s a breach of trust that has directly impacted my business operations.
MWEB’s policies, combined with their unwillingness to assist, leave me questioning whether their practices are even compliant with consumer protection laws. The combination of inflexible contracts, poor communication, and an unwillingness to take responsibility is deeply concerning and reflects a company that cares more about trapping customers in unfair agreements than actually delivering a reliable service.
For anyone considering MWEB, I cannot stress this enough—stay away. Their service is a nightmare to deal with, and their lack of accountability will leave you frustrated and unsupported. I will be moving my business elsewhere and advising everyone in my network to do the same.
MWEB’s complete failure to provide even a basic standard of customer care is unacceptable, and I intend to escalate this matter to the relevant consumer protection authorities. No one should have to endure such appalling service.
MWEB - NO REFUND
I have been waiting for a refund from MWEB for the last 6 month, there customer service is terrible. No refund despite many phone calls and emails. DO NOT JOIN MWEB or SIGN UP FOR THERE SERVICES.
Extremely frustrated and disappointed customer - worst ISP ever!
My husband placed an order for Fibre installation almost two months ago, and since then, we’ve experienced nothing but endless delays due to MWeb’s incompetence. He’s had to repeatedly chase them, making countless calls to correct their mistakes and try to speed up the process. On two separate occasions, customer service had the audacity to suggest canceling the order so it could be “escalated,” as if that would somehow resolve their failures.
Not only has this been a colossal waste of time, but we’ve also had to spend a significant amount of money on airtime just to follow up with them. To make matters worse, because we’ve been without internet for so long, we’ve had to burn through a lot of money on mobile data—expenses that could’ve easily been avoided if MWeb knew how to do their job.
Most of their customer support staff have been completely useless, offering no solutions, showing no knowledge of their own processes, and sounding utterly apathetic and disinterested. It’s shocking how unprofessional and dismissive they are. Despite my husband doing their job for them by constantly following up and troubleshooting their issues, MWeb still shows zero urgency or care. They don’t bother to provide updates—they simply sit back, showing complete disinterest in helping their customers.
On Monday, my husband called to ensure the internet would finally be set up today after yet another error on MWeb’s part, where they needed to take over an existing line, which they had supposedly already seen on their system. Today, when he called to check, they suddenly claimed they couldn’t see the line. How does this make any sense?
We’ve been waiting since the beginning of September, and we still have no internet. MWeb has been completely unhelpful and clearly couldn’t care less about their customers. This level of unprofessionalism, disappointment, and sheer incompetence is appalling for a service provider. I would never recommend MWeb to anyone and deeply regret not choosing a provider that actually values their work and their customers.
Billing quey closed without being attended to
I have not received my statement for July and I was told it will be sent to me in 24 hours 6 days later I am still waiting,
Statement May 2025
I am really frustrated with the service I’ve received. I didn’t get my statement for May 2025, even though funds were deducted from my account on May 26th. I’ve been calling for three days now to get a paid statement for May, but it’s been a struggle. Every time I call, I’m told it takes 24 hours to generate a paid statement. Finally, when it arrives, it shows that I didn’t pay for the month of May. Now I’m being told I have to wait another 24 hours. This is incredibly frustrating.
Poor Service A night mare to get through
Very poor service
Night mare to get through
Been with them fir the past 15 year but will cancel and move.
We are just a number.
Poor Customer Service
they are charging me on two seperate accounts and are going back and forth about helping me and not assisting at all
Thieves
I have been receiving very good service from mweb up until I moved to an area with no fibre. I’ve logged a cancellation query. One response informs me to pay early cancellation fee. I don’t mind that. What I do mind though is that another response says that the were not able to cancel because my contract ends in May 31. Which is actually a lie.
BAD MWEB
They want to charge me a cancellation fee because I moved address. I am still with them but now they disconnect my service because of a change of address. R2500 and its not an installation. Everything was already installed. Now they lose 3 connections immediately and they won’t see a cent even with a court order I will NOT pay them. Useless noobs.
Email random shutdown
For some time, there has been an issue that, while you are drafting an email on the Mweb platform, it simply shuts down. Every time. All the time and effort that you invested in the draft is gone and cannot be recovered. No warning of the shut down. Have tried to report this to Mweb, but Mweb staff members simply hang up THE MOMENT you become frustrated. This has been going on for several months. AVOID MWEB AT ALL COSTS.
Poorest service ever
Worst ISP in the entire world
Stay away!
I honestly have to agree with previous negative reviews. Don’t bother trying to get of MWEB billing, no-one answers even after holding for a long time! You cannot use their portal as there is always a problem with getting full access to your own billing details. The app is also useless. Stay away, they use to be one of the best, but sad to say they are not anymore!
Stay Away
Let me start off by saying that I don’t usually leave negative reviews.
I have been dealing with Mweb since 2007 and can unequivocally state that they used to be the absolute best as a customer service provider. I remember a time when I could pick up the phone knowing that whatever my query, it will be resolved (in good time). I remember a time when I even missed a payment (not intentionally of course) and was treated with nothing but dignity and respect, rather than the usual threatening tone that you get when dealing with a collections department. I’ve raved for years about Mweb as I was of the opinion that they were the pinnacle of customer service, and at that point the competitive rates wasn’t even a factor, I was Mweb through and through.
Fast forward to present day and it could not be any further from the case. Over the past few years I have had nothing short of nightmare experiences with this company. The processes are archaic, having to spend hours in a call queue only to be sent from pillar to post when you eventually get through to an advisor. Simple things like updating your contact details take up to 48 hours to resolve (IN 2023!!!).
Don’t let me start on the service, there is zero telephone etiquette, its as if every time I have to contact Mweb my spirit is broken just a little bit more. They speak to you as if you are interrupting their day, with empathy being a completely foreign concept. The tone and overall demeanor escapes belief, its unapologetically “I don’t care”. You as the customer have to objection handle more than anything else. And its not just customer service and tech support, its even the sales team. Earlier in the week I called to enquire about current deals and was treated like I’m an idiot by the salesperson, who simply ignored me when I pointed out how condescending he was being.
@Mweb…. I have waxed lyrical and referred you to all my friends and family, from the days of ADSL to LTE and now Fibre, but loyalty can only last if its a mutually beneficial relationship, and the depth of loyalty has reached breaking point, to the degree that am willing to suffer the cumbersome task of seeking out a new ISP while most likely sitting without internet for up to week.
Kind regards,
Mogamat Ghoosain Parker
Incompetent
Absolutely disgraceful. Trying to sort out second account. Poor service and absolutely terrible support service. Hang up on you or put you on hold until you eventually hang up. Not good for MWEB brand !!!
Don't use Mweb No technical support
Have a problem with Mweb?
If you are not in SA you cannot get hold of them they only show 087 numbers that do not work outside SA.
If you get a number to phone do not think you will be helped.
On the phone for 90 minutes get cutoff every 11 minutes and 30 seconds then you start all over again.
MWEB: A Catastrophic Mess - Incompetence at Its Finest!
Where do I even begin with my horrific experience with MWEB? It has been an absolute nightmare from the moment we decided to give them a chance. I strongly advise everyone to stay away from this company if you value your sanity, time, and hard-earned money.
Firstly, we made the mistake of cancelling our application with MWEB right after it was made. We even confirmed the cancellation multiple times over the phone, believing that our request was being acknowledged. Little did we know that MWEB’s idea of “cancellation” is to proceed with the installation anyway, as if our wishes meant absolutely nothing.
To our disbelief, a group of their technicians arrived at our premises unannounced, only to find out that our gardener had inadvertently let them in. They shamelessly proceeded to install the line without our consent or authorization. When confronted about this flagrant breach of trust, MWEB had the audacity to deny any responsibility and insisted that our application had been cancelled. It took hours of frustrating phone calls to uncover the truth: MWEB was indeed the culprit occupying our line without permission.
Instead of rectifying their mistakes and offering a genuine apology, MWEB decided to hold our line hostage. They shamelessly demanded payment for the installation we did not request or authorize in the first place. It is beyond comprehension how a company can operate with such blatant disregard for customer satisfaction and ethical business practices.
Due to my work-from-home situation, I reluctantly decided to stick with MWEB, as I had no other immediate alternative. However, this decision came at a significant cost. MWEB’s incompetence and blatant lies resulted in me losing over 25% of my monthly salary. I cannot stress enough the financial burden this has placed on me and my family, all due to their sheer incompetence and dishonesty.
Promises mean absolutely nothing to MWEB. Yesterday, they assured us that we would receive our router, only to let us down once again. Today, after waiting anxiously at home all day, we were informed that our router is mysteriously located in Durban (we are in Johannesburg). The level of unprofessionalism and lack of basic organizational skills displayed by MWEB is mind-boggling.
In conclusion, MWEB is a prime example of how a company can fail at every level. Their customer service is abysmal, their communication is nonexistent, and their actions are downright unethical. I implore anyone reading this review to avoid MWEB at all costs. Save yourself the frustration, disappointment, and financial burden that comes with dealing with this inept and dishonest company.
When it comes to cancellation, mweb tend to be thieves