Jagoan Hosting Review: Is it worth to Buy in 2021?
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Maybe you are familiar with this immensely popular web hosting of Indonesia.
Jagoan Hosting was founded in 2007 and is part of PT Beon Intermedia.
Yep, Jagoan Hosting and BEON are the same company but only have different entities.
While BEON was created to serve premium customers who want reliable hosting, Jagoan Hosting is more about serving entry-level customers who still want high-grade hosting but at a low price.
Twelve years have passed, and now Jagoan Hosting claims to have served more than 70,000 websites.
An extraordinary achievement, right?
Below in this Jagoan Hosting review, I am going to point to point whether you should buy its web hosting.
Content of Jagoan Hosting Review
Jagoan Hosting – A Preferable Solution
If you analyze their official website, you will realize that they are quite concerned about technology.
They claim to be using the best hardware in the world. Jagoan servers use SUPERMICRO and the latest INTEL XEON, which they claim to be 2x faster than other infrastructures.
They did this to stabilize their servers and their client websites faster (loading time).
Jagoan Hosting Performance and uptime
Below in this Jagoan Hosting Review, I have carefully laid down vital aspects of your consideration, namely the average page load time, uptime, and load impact results.
#1 The Average Page Load Time
Here’s its average page load time monthly:
| MONTH | PAGE LOAD TIME |
|---|---|
| January 2020 | 0.965 Second |
| February 2020 | 0.794 Second |
| March 2020 | 0.919 Seconds |
| April 2020 | 0.844 Second |
| May 2020 | 0.834 Second |
| June 2020 | 0.864 Second |
| July 2020 | 0.749 Second |
| August 2020 | 1,020 Seconds |
| September 2020 | 0.902 Second |
To dive into details of Average Page Load Time, visit the Pros Section of this Jagoan Hosting Review by clicking on the link.
#2 The Average Uptime Results
Here are the details of the average uptime from month to month:
| MONTH | AVERAGE UPTIME | DOWNTIME DURATION | TOTAL DOWNTIME | MONTH |
|---|---|---|---|---|
| August 2019 | 99.87% | 1 hour | 36x | August 2019 |
| September 2019 | 99.52% | 3 hours | 111x | September 2019 |
| October 2019 | 99.40% | 4 hours | 24x | October 2019 |
| November 2019 | 99.89% | 1 hour | 25x | November 2019 |
| December 2019 | 99.86% | 1 hour | 37x | December 2019 |
| January 2020 | 99.13% | 6 hours | 46x | January 2020 |
| February 2020 | 99.13% | 6 hours | 26x | February 2020 |
| March 2020 | 99.28% | 5 hours | 59x | March 2020 |
| April 2020 | 99.98% | 9 minutes | 10x | April 2020 |
| May 2020 | 99.79% | 2 hours | 31x | May 2020 |
| June 2020 | 99.99% | 5 minutes | 5x | June 2020 |
| July 2020 | 99.94% | 26 Minutes | 1x | July 2020 |
| August 2020 | 98.76% | 9 hours | 141x | August 2020 |
| September 2020 | 97.22% | 17 hours | 68x | September 2020 |
To dive into details of Average Uptime Results, visit the Cons Section of this Jagoan Hosting Review by clicking on the link.
#3 Load Impact Results
| TOTAL VIRTUAL USER | ERRORS | REQUEST HANDLED(Higher is Better) | MAX RESPONSE TIMES(Lower is Better) |
|---|---|---|---|
| 10VU | 0 | 2023 | 1409.42 ms |
| 15VU | 0 | 2025 | 2601.23 ms |
To dive into details of Load Impact Results, visit the Cons Section of this Jagoan Hosting Review by clicking on the link.
Features of Jagoan Hosting
Following in this Jagoan Hosting review are features which Jagoan Hosting claims to offer:
#1 Faster Website Services
It claims to provide rocket speed website services for its customers. For such, they claim:
Responsive Services
Waiting for live chatting with a customer support service is painful. That is why Jagoan claims to respond within 180 seconds of receiving your request.
Quick Services Delivery
With Jagoan’s automated payment technology, you can order and activate services immediately after your payment is successfully paid.
Faster Access Speed with LiteSpeed
It is the only Indonesian company to feature Litespeed Web Cache!
In comparison with the Apache server, Cloud Hosting is supported by LiteSpeed Web Server Enterprise, which can process data faster.
This means the website can process faster and can accommodate more visitors.
Smoother Build Process with a website builder
Now you don’t need to make your website design.
WHY?
Because, after ordering a domain, you will automatically get Revobuilder and SitePad, the instant website builders. You will also get a CMS like WordPress, Joomla, Prestashop, Magento, etc.
#2 Dynamic Content Accelerators
Do you have a website with lots of images and dynamic content technologies such as advanced CSS, full AJAX, and JavaScript?
Each of Jagoan’s servers is equipped with the additional Dynamic Content Accelerators, which allows you to access your website 50% faster.
#4 Environmentally Friendly Technology
Jagoan power supplies with an 80 PLUS PLATINUM license, which can save energy by 92%.
This means you are helping to save one TREE on each of their services that you use.
#5 Uptime Guarantee & Money Back Guarantee
Jagoan gives you a 99.9% Network uptime guarantee as well as a 30 Days money-back guarantee.
These guarantees are their commitment to providing a professional online support experience.
#6 First-Class Network Infrastructure
Jagoan’s A-Grade network ensures that your Website is connected to the world swiftly.
Their international connection uses a multihoming submarine cable connection to multiple tier-1 upstream (Indosat, XL, Telkom) to ensure redundancy & minimum latency worldwide.
They also have several server locations prioritized by the quality of the datacenter, city, and country to minimize the possibility of failures.
#7 24 Hour Support
Jagoan provides internationally certified technicians who are ready to serve you 24 hours a week.
Their Engineers also always carry out research to maximize your website’s performance, regardless of its use.
#8 BitNinja, CloudLinux, and ClamAV Security
The CloudLinux, BitNinja, and ClamAV Premium technologies allow all customers to get what other customers get in the same service. Jagoan’s technology will enable you to enjoy the same comfort in resource use as our other customers. It makes your website stable and alive.
#9 Some Other Notable Features
Pros of Jagoan Hosting
They are one of the most well-developed hosting providers in Indonesia. Presently, they rank in 4th place as the hosting company with the largest market share in Indonesia.
With over 13 years of experience in the web hosting industry, they have innovated using the latest technologies to serve market needs.
Using environmentally friendly technology, they help you save energy by 92%!
In this Jagoan Hosting review, I will now discuss all the strengths of Jagoan Hosting.
Clicking on the link will jump to the corresponding advantage:
#1 The Average Page Load Time (Speed) is Fast Enough (0.813 seconds)
Ideally, a website’s page load time should not be more than 1 second.
I tested Jagoan Hosting’s page load time using the Site24x7 tool, monitored from a Singapore server.
And the results are excellent, where the company’s average page time is 0.813 seconds (best # 3 of 16).
Here’s its average page load time monthly:
| MONTH | PAGE LOAD TIME |
|---|---|
| January 2020 | 0.965 Second |
| February 2020 | 0.794 Second |
| March 2020 | 0.919 Seconds |
| April 2020 | 0.844 Second |
| May 2020 | 0.834 Second |
| June 2020 | 0.864 Second |
| July 2020 | 0.749 Second |
| August 2020 | 1,020 Seconds |
| September 2020 | 0.902 Second |
If you look at the monthly average, you can conclude that their servers are relatively stable even though there have been signs of increased load time in the last few months.
Jagoan’s page load time (speed) monitoring graph (screenshot):
#2 Cheapest Hosting Prices to # 1 out of 18
While writing this Jagoan Hosting Review, out of the 18 providers that I already reviewed, Jagoan is the provider with the lowest price. The renewal price is flat following the initial price you buy.
It means if you choose to subscribe to the ‘ID FAME’ package with a billing duration of 12 months for IDR 10,000 / month, then in the following year, the price will also be IDR 10,000 / month, or there will be no price increase at the time of renewal.
| Provider | Per Month Price (in IDR) |
|---|---|
| Jagoan Hosting | 10000 |
| IDCloudHost | 14166 |
| Qwords DA | 14500 |
| Exabytes ID | 15000 |
| Warna Hosting | 15000 |
| Jetorbit | 15750 |
| DomaiNesia | 16500 |
| Dapur Hosting | 16667 |
| Jogja Host | 17910 |
| HOstinger Indonesia | 19900 |
| MasterWeb | 19900 |
| QWords cPanel | 19900 |
| Dracoola | 20883 |
| Niagahoster | 21225 |
| ArdHosting | 21667 |
| RumahHosting | 24167 |
| Ardetamedia | 24900 |
| Indowebsite | 27083 |
| IDwebhost | 28900 |
#3 Has a Knowledge Base and Hosting Dictionary
Jagoan Hosting has tutorial pages on domains, hosting, cPanel, VPS, and WordPress, which are very useful, especially for beginners.
While writing this Jagoan Hosting Review, I checked it and the tutorial page and found that the hosting dictionary is almost complete.
#4 Hosting Purchase Guarantee for 30 Days
They guarantee you a 30 Days Money-Back Guarantee. But this warranty has pretty strict rules where the warranty does not apply.
The rules are below:
- The guarantee does not apply if the bill for the next month has been printed.
- And the warranty does not apply if you have used more than 10GB of bandwidth during the service period.
Unfortunately, 10GB is not a lot of bandwidth, so be careful if you plan to try their hosting first.
#5 Free Hosting Migration and Free Domains for Certain Packages
Just like most other hosting services, Jagoan Hosting also offers to host migration from your old hosting to theirs for free.
Also, they will give you a free “.COM domain” if you rent a SUPERSTAR hosting plan with a minimum duration of 1 year.
#6 Free Premium DIVI theme for All Packages
In June 2020, while researching for this Jagoan Hosting Review, I saw that there is a new offer in the Jagoan Hosting package. They now provide FREE DIVI premium themes with every package.
The good thing is that the terms are easy. You only need to rent the hosting package and have access to the member area.
Disadvantages of Using Jagoan Hosting
They are an excellent hosting choice. It’s just that they fail at the most critical factor, namely uptime.
Besides, they also failed the load impact test.
In this Jagoan Hosting Review, I will discuss them one by one, starting from the uptime.
Clicking on the link will jump to the corresponding disadvantage:
#1 Unstable Hosting Servers (Average 99.44% Uptime)
Uptime is the number one factor that I consider when assessing the quality of a hosting provider.
Why?
Because it directly impacts your revenue.
I know that online marketing is difficult nowadays, and sometimes the success rate is not more than 5%.
This 5% are only people you can successfully convince to see your website – not necessarily buying your product. Also, 5% is not a significant number.
Thus, if your website is often inaccessible just because your hosting server is experiencing downtime and for a long time, I think it is unacceptable.
You, as a businessman, certainly want stable hosting, RIGHT?
That’s why if a hosting provider fails to maintain the stability of its server in the ideal time (average 99.90% / month), then I hesitate to recommend it to you. So, what was Jagoan Hosting’s average uptime in the last 14 months of testing? Very bad at 99.44%. Their servers have experienced more than 48 hours of downtime from 621 outages.
You can see Jagoan Hosting’s real-time uptime data here in this Jagoan Hosting Review only.
#2 The support service is just ‘OK.’
Using their Hosting Service, you can use the Live chat feature. The one who answers you is not a robot but an agent of the Jagoan Hosting support.
For Jagoan Hosting Review purposes, I contacted them via chat and asked some basic questions such as creating an email account, installing anti-spam features, and SSL. But, I was unhappy with their answers.
Why Unhappy?
When you ask a technical query, instead of helping you from the start, support only sent me a guide of what you ask.
Unfortunately, this has become a standard in almost all hosting providers in Indonesia.
Want better support?
For better support, you need to look at VIP support from Jagoan Hosting in collaboration with Cloudweeb.
With VIP support, they will serve you directly in every case, from installing the WordPress CMS, installing SSL to fixing website errors.
Unfortunately, their VIP support is paid. I have checked the price, the average cost of each case is IDR 45,000 / case.
Retest in December 2020
For Jagoan Hosting Review purposes, in December 2020, I did a retest. This time it was more technical.
The goal?
I wanted to know how fast and responsive the Jagoan Hosting technical support staff is in handling client websites’ technical problems.
And because they resolve technical problems via tickets, I had sent a complaint accordingly.
Although they solved my query, the total time from the beginning of the ticket being sent until the error is resolved in 34 minutes.
34 Minutes is a pretty high time. Because of the 18 providers I tested, the average time was 22.3 minutes. Even 8 out of 10 providers can fix the error in 10 minutes or less.
From its support speed, I rank Jagoan Hosting # 15 out of 18 in my Jagoan Hosting Review.
#3 Failed in the Load Impact Test
They have a reasonably responsive server; this is evident from their fast average load time.
But unfortunately, they failed the Load Impact test.
What is Load Impact?
In short, this test will show how the server responds when it receives many visitors simultaneously.
Simply put, you want your website speed to be as fast when receiving a visit from 1 visitor, and when receiving many visitors at once, right?
Say 10 or 15 or even 100 can be online simultaneously. Load Impact is the best tool for measuring the visitor’s impact on your site.
3.1. First Test with 10 Virtual Users
Blue Line in the chart below represents the load impact test or server response time.
Meanwhile, the green line is the number of virtual users.
You can see that the number of virtual users starts at one and continues to grow until it stabilizes at ten virtual users and then drops again when the test ends.
It turns out that as the number of virtual users increases, the response time also gets slower. This is a bad sign. Ideally, the response time remains stable.
Load Impact also found a performance problem. It detected the throughput limit, which indicates that the system is overloaded. This is what causes the response time to increase or become unstable.
3.2. Second Test with 15 Virtual Users
Not much different from the results of the load impact test with ten virtual users. In a test with 15 virtual users, the server response time also slowed down as the number of virtual users increased.
And this is a natural thing because they have failed the first test with ten virtual users.
#4 “CLOUD ID FAME” Package Has Limited Resources
The “FAME” package has minimal resources: Only 500MB of Storage and 1 Database.
However, if you only want to use it for your blog or simple needs, landing pages, and portfolio catalogs that don’t require many resources and don’t have a lot of traffic, this issue won’t be a problem for you.
#5 There are fines for data restore fees if late to pay a hosting extension Bill
In article 4 paragraph 2 of the Jagoan Hosting Indonesia service rules, a provision states that you will be subject to a fine of IDR 500,000 for restoring data caused by termination due to late payment for an extension.
So, if in the future you don’t want to pay the fine, then the solution:
- Don’t be late in paying your hosting bill.
- Always manually backup your website data. Thus, if your hosting account is terminated because you are paying late your hosting bill, you can restore your website data using your data backup.
#6 The backup feature does not run daily, but once in 3 Days.
The Backup feature in this Jagoan Hosting Review will reveal its truth.
If you look at the list of security features offered by Jagoan Hosting, there is a daily backup feature. (Updated)
While writing the Jagoan Hosting Review, I confirmed it directly through ticket support, and they replied that it is true that the backup only runs once every three days. Jagoan Hosting has not provided a backup that can be guaranteed to run every day.
This is different from the ‘daily backup’ that they include in their security features.
Also, there are limitations that you need to pay attention to in the backup feature, which is in the article 4 service rules that I read, namely:
“Especially for users of space above 10GB or the number of inodes more than 75,000, Jagoan Hosting is not responsible for data backup”.
But compared to other hosting providers, who only provide weekly backups (once every seven days), backups per 3 days are also pretty good. Some even don’t offer backups, or you need to pay or buy a more expensive package to get the backup feature.
Plus Point of the Backup Feature
They are using JetBackup, where the backup and restore process can be done with just 1-2x clicks. They no longer use the traditional method where clients need to download the backup file manually and recover it manually.
Jagoan Hosting Plans and Pricing
Plans and Pricing are a vital part of any review. So, let us dive deeper into this Jagoan Hosting Review for costs and fees for availing its web hosting.
Jagoan Hosting offers two cloud hosting package options with server locations in Indonesia and Singapore.
SUPERSTAR
- UNLIMITED Storage
- Free Domain .COM
- FREE CPanel
- DIVI Themes Premium
- Unlimited Bandwidth
- Unlimited Sub Domains
- Unlimited Addon Domain
- Unlimited Email Accounts
- 50 Sendmail / hour
- 20 Databases
- FREE SSL Grade-A
- FREE Litespeed Web Cache
- BIT NINJA SECURITY
- Developer Tools
- (Ruby, Perl, Python, Git, SSH, Composer)
- SEO Assistant
HITS
- 1 GB Storage
Free Domain.COM- FREE CPanel
- DIVI Themes Premium
- Unlimited Bandwidth
- Unlimited Sub Domains
- Unlimited Addon Domain
- Unlimited Email Accounts
- 25 Sendmail / hour
- 10 Databases
- FREE SSL Grade-A
- FREE Litespeed Web Cache
- BIT NINJA SECURITY
- Developer Tools
- (Ruby, Perl, Python, Git, SSH, Composer)
- SEO Assistant
FAME
- 500 MB Storage
Free Domain.COM- FREE CPanel
- DIVI Themes Premium
- Unlimited Bandwidth
- Unlimited Sub Domains
- Unlimited Addon Domain
- Unlimited Email Accounts
- 10 Sendmail / hour
- 1 Database / Account
- FREE SSL Grade-A
- FREE Litespeed Web Cache
- BIT NINJA SECURITY
Developer Tools(Ruby, Perl, Python, Git, SSH, Composer)SEO Assistant
There are three hosting package options that you can choose according to your needs:
- FAME: Prices start at IDR 10,000 / month. 500 MB storage with unlimited bandwidth. The number of databases is 1, and they can send ten emails/hour.
- HITS: Prices start at IDR 15,000 / month. This is the package that I bought for testing needs. 1 GB of storage with unlimited bandwidth, number of databases 10 and 25 Sendmail / hour, you will get cloud power hosting class A and support priority class A.
- SUPERSTAR: The package claimed to be the most popular in Jagoan Hosting. Prices start from IDR 45,000 / month with unlimited storage and bandwidth. You will also get one free “.COM domain” if the minimum subscription is 1 Year.
Note: Jagoan Hosting offers a premium DIVI theme for whatever hosting package you choose, even the cheapest package.
Pros and Cons Side by Side
In this Jagoan Hosting Review, I have briefly laid down their both limitations and advantages below side by side:
| 6 EXCESS | 6 CONS |
|---|---|
| Fast Average Page Load Time (Speed) (0.813 seconds) | Extremely Unstable Hosting Servers (Average 99.44% Uptime) |
| Cheapest Hosting Prices to # 1 out of 18 | The support service is just ‘OK.’ |
| Has a Complete Knowledge Base and Hosting Dictionary | Failed in an Impact Load Test |
| Hosting Purchase Guarantee for 30 Days | The “CLOUD ID FAME” Package Has Limited Resources |
| Free Hosting Migration and Free Domains for Certain Packages | There are fines for data restore fees if late to pay to host extension bills. |
| Free Premium DIVI theme for All Packages | The backup feature does not run daily, but once in 3 days. |
Other Important Information you need to know:
Installation of Applications (WordPress, Joomla, Drupal, etc.): Can be installed very easily; there is already a Softaculous tool in cPanel.
My Recommendation and Wrapping Up
It’s challenging to recommend a host with a low uptime rate.
While researching for Jagoan Hosting Review, they failed to keep their servers stable at the ideal time. Also, Jagoan does not guarantee the promised 99.90% uptime.
But, if you are looking for a cheap web host with good speed, maybe Jagoan Hosting is the answer. Keep in mind that your website may experience frequent downtime.
Have you ever used or are currently using a hosting service from Jagoan Hosting? Please help me by giving your review in the comments below. It doesn’t matter whether it is positive or negative; all I need to know is your experience for this Jagoan Hosting Review. 🙂