Contacting the Rocket.net support team becomes crucial, once you run into troubles and technical issues while using the services from Rocket.net.
So how many support channels does the Rocket.net team offer to its clients and most importantly how to contact them? If you are a new user of Rocket.net and require solutions to these queries, then you’ve arrived at the right page.
In this article, we will provide how efficiently you can establish contact with the support team of Rocket.net through various support channels and also share the experience that we’ve gathered about customer care services after contacting the support team.
So to begin with let’s first discuss Rocket.net and the valuable feedback of its honest clients. So, without any more delays, let’s get started.
About Rocket.net
Rocket.net is one of the world’s speedy WordPress hosting providers that offer swift and secure website hosting services to its potential customers. It extends lightning fast, protected, and entirely customized websites that are painless to operate and manage.
It not only provides diverse features but also gives excellent customer support 24/7/365 in order to assist its potential clients with genuine issues related to sales, billing, or technical support.
Let’s see what customers have to say about Rocket.net Support.
Other Rocket.net Customer Feedback
The people who are active users of Rocket.net are not only satisfied with their extensive features and customer care services but also have posted appealing comments online to spread awareness about the quality products offered by Rocket.net.
Let’s now discuss the various support channels offered by Rocket.net to give high-quality customer care service in order to enhance their efficiency in providing services.
What Support Channels Does Rocket.net Offer?
Support channels are the medium through which the customers get their issues addressed, so they happen to be the bedrock of every hosting organization. A variety of support channels gives customers a wide range of options to reach for assistance in case of a specific issue.
Here is the list of support channels of Rocket.net, available for clients during the requirement of technical issues.
As now you know the various support channels to get access to the support team, let’s read further about how to establish contact with the support team on the occasion of doubts and issues.
How to Contact Rocket.net support?
Contacting the rocket.net support team becomes easy once you adopt the following set of procedures as stated:
Live chat
Contacting the live chat team is the easiest of all, as the option to initiate the chat process lies right on the home page of Rocket.net.
Support ticket
This option is made available to the clients if they run into some technical problems, where only tech expertise is required to resolve the issue. The support ticket can be accessible by following the steps given under:
The email option is available to all the users whether new or existing in order to provide necessary help on occasion of billing, sales, or technical-related problems. The email address provided by the Rocket.net Support team is as under:
Voice Call
Rocket.net support team only provides voice call support to its enterprise clients. So, in order to avail of the phone call support, one needs to purchase its enterprise hosting plan.
After successfully submitting the support ticket it becomes necessary to track the history of the ticket previously submitted.
How do I Check My Support Ticket History?
So in order to check the status of the tickets previously submitted to acquire technical support, one needs to go through the following steps which are as under:
Mostly all the support channels are available once you log into your account, be it live chat email or support ticket options.
Our Experience with the Rocket.net Support
We had a golden opportunity of establishing contact with the support team and we came out with the following results.
Live chat
Support tickets
Through this article, users can easily locate the support options to enable them to ask for the technical expertise required to solve the issues that pop up normally.
Conclusion – Rocket.net Support
We hope that this article was of great use to you. We also highly recommend valuable comments on the posts from your side so that we can amend them for your own suitability.
