Is contacting the Support team of Abelohost difficult? Do you face troubles and technical glitches while getting in touch with them? Are you looking for the solutions to these queries? Need not to worry, as this article will sufficiently assist you with your doubts.
Before we start with the detailed navigation to the support team of Abelohost, let’s first have a quick brief about the Abelohost, offshore web hosting sector.
Abelohost is one of the best web hosting companies that provides offshore hosting for its clients. It was established in 2012 with an aim to provide hosting services that are genuine, affordable and highly secure. They provide absolute privacy without surveillance.
24/7/365 monitoring
Though AbeloHost has maximum privacy, it still monitors the activity on its server 24*7.
This monitoring is done to avoid any unlawful activity on AbeloHost servers. So, you can be assured of the safety and security of all the data, media, and other files on your website.
What Support Channels Does AbeloHost Offer?
Abelohost offers various channels to approach the support team to get the query resolved. The means
Here, we are going to address you the easiest way to connect with the support team of Abelohost via Live Chat, support ticket system, email and voice call. Through the guidance given below you can easily navigate to the following options:
1. Live chat
Live chat support enables the users to resolve minor issues that require a quick remedy. It is helpful for new users, though they can ask for assistance via ticket system as well yet through live chat, the users can get instant reply to proceed further with their purchase.
Visit the AbeloHost client area and Login to your hosting account.Â
Your Dashboard will be displayed on the screen as below.
Click on the red color chat box option to live chat with the support team.Â
After clicking the Red chat box option, the user needs to fill in the necessary details like name and email address to initiate the process further by clicking the Start Chat option.
After clicking the start chat option, the user can type the issue he wants to get resolved.
Hence by following the above steps, you ll be able to establish a sincere contact with an expert, leaving your query resolved.
2. Via ticket
The support offered via ticket system is easy to navigate and responsive. Unlike few other web hosting platforms, Abelohost provides support through ticket systems more swiftly than its live chat option.
Login the Abelohost client area and login to your hosting account. After pressing the Email address and Password, Click Login.
After clicking the Login button, you will be shown the client’s Dashboard.
After logging into your hosting account, click the open ticket option provided at the menu bar.
Click the respective department of your issue.Â
By default there are 4 departments (Sales Support, Technical Support, Billing Support and Abuse Department) provided to file an issue Â
The user is supposed to click either of these to get his doubt resolved.Â
After clicking the respective department for your issue, fill in the necessary details about your problem.
Type the subject and describe the details of your issue in the message option.Â
Set the priority level(High, Medium and Low) to get instant reply.Â
You can also back your detailed problem with a screenshot attachment to make your case look more genuine.Â
After completing the filling process, Click on to the submit option.Â
After clicking the submit option, your ticket will be successfully created.
A unique ticket number will be generated in such format (#XYZ-123456).Â
An email will be even sent to your address with the ticket information as well.Â
So, through these set of instructions given above, getting access to the ticket system will be more user friendly.
3. Via Email
Abelohost also offers an email option to report a query.The email option is useful for users to file a complaint in case of abuses or to ask assistance regarding some grave issue via client support email address. The email addresses are listed below for your ease.
For Sales support:Â hr@abelohost.com
On occasion of Abuse issue: abuses@abelohost.net
For Client support: admin@abelohost.nl
4. Via Voice Call
The dial number to contact the support team is: +31640885005
To establish a verbal contact with the support team, the user is also provided with a calling option enabling him to resolve his doubts in a matter of seconds.Â
Sometimes, due to international boundary barriers, verbal communication suffers communication glitches, however, the user looking forward to resolving a query can easily get it done via other options available to him.Â
Means of contacting the support team other than stated above, one such is provided in the website itself enabling the Abelohost support team to reach the user asking for assistance.
Your dashboard will appear as you login, then Go to the recent support tickets option.
Your support tickets with the unique ticket number and the subject matter flashes on the screen with the status mentioned just beside the ticket.
So, the user can easily track the status of the support ticket submitted earlier.Â
There is another way to get an access to the support ticket history option
Go to the dashboard after login in to the accountÂ
Click the support option provided in the Menu Bar.
Drag down the support button and Click tickets option.
After clicking the tickets option. You will reach the My Support Ticket(Your Ticket History) section.
Under this section you will get a brief history about the department, subject matter and the status of your pre submitted tickets.Â
Excellent support services that are operational 24/7 enables the users to get their issues swiftly resolved. So, what do the people have to say about the support team of Abelohost? Here are some reviews regarding it.
Amazing services provided by Abelohost offshore hosting services, ended up with several helpful positive feedback.
The support provided by the Abelohost support team is Awesome.Â
Abelohost offers enormous cooperation to help running the site online ensuring a successful business.
The honest reviews of the clients help the new users to take a rough idea about the friendly services offered by Abelohost.
Our Experience with the Abelohost Support Team?
In order to check the swiftness and efficiency of the support channels, we made an effort to run a few tests and so we came out with helpful results.
Via Live Chat
The live chat was easily accessible on their website.
The support team member was responsive and had a friendly tone while addressing solutions.
The guidance provided was knowledgeable and precise(to the point).
The user is supposed to address his problem as briefly as possible to get a quick reply.
The response time is within a few seconds to a minute depending upon the traffic.
Via Support Ticket
The support ticket provided proved to be more helpful than any other means available.Â
The guidance is crisp and well informed.
The reply was harmonious and quick depending upon the priority level set for the issue.
The user after submitting the ticket usually gets a reply back in an hour or two.
Via Email
The email was a bit delayed but eventually the support team resolved our query.
The response was positive and the guidance provided was well informed.
The response by the support team took about an hour or so to get the query resolved.
Conclusion – AbeloHost Support
We hope this article was fruitful enough for you to get the answers for your unresolved queries about how to establish contact with the support team in case of a grave emergency.
This article gave you a detailed instruction about how to navigate various channels to reach the Abelohost support team. We highly recommend your beneficial comments in case of any amendment required to be made in the article.
