Have you navigated your way through websites and arrived at this page because you got tangled up in the technicalities necessary to have your problems fixed by the IONOS support staff? If so, then coming to this page was the ideal choice for you.
This article will inform you about the numerous customer service channels available and the technical skills needed to get in touch with the IONOS support team.
We’ll try every possible means to make it as simple as possible for you to contact the support staff if serious problems arise while using or ordering hosting services from IONOS.
So without further delay, let’s start off with a little brief introduction to IONOS.
About IONOS
Since its founding, IONOS has served millions of customers in different countries by offering web hosting services at reasonable prices. Amazing features, diverse customer care options available 24/7, make this web hosting company extremely user-friendly.
Having that been said, let’s learn about the many help channels IONOS provides to its customers before we do a thorough review of them.
Also Read: About IONOS Nameservers.
What Support Channels Does IONOS Offer?
Now, First let’s see the number of support channels that IONOS offers to its potential clients and new users visiting their official website to browse about the products and services IONOS provides. The support channels via which you can establish contact with the support team are as follows:
- Visit the IONOS official website > Log in to your IONOS account.
- Select Contact in the upper right corner.
- Click the Schedule a Callback option.
- Now, you can either select As Soon as Possible or Schedule a Callback and provide us with a date and a time slot.
- Complete the process by clicking on Request Callback.
- One of our experts will contact you according to your wishes.
Wanting Product related information and stuff? Mail the IONOS Support Staff and get product-specific information at [email protected].
If you want to use the services from IONOS, you need to keep one thing in mind most of the support channels are provided only to its potential clients. As a new user, you can access the voice call or email support to get assistance.
It is only after you buy hosting services from IONOS that you can avail the feature of the support ticket system in IONOS.
How to contact the Support Ticket option?
To contact IONOS support and raise a support ticket, you can follow these steps:
Remember that you may avail of this feature only when you have an account registered with IONOS. The ticket support system customer service is only available for active users of IONOS.
Also Know: How A2 hosting supports our customer
How do I Check My Support Ticket History?
You may adopt a similar measure as mentioned above, to check the history of your support ticket previously submitted.
Now let’s scroll further to see what reviews have been posted by IONOS potential users, who are actively using the hosting services from them. They can provide a better picture of the support services offered by IONOS.
Other IONOS Customer Feedback
The bedrock of any hosting company is its 24/7/365 support services. And as far as IONOS support services are concerned, it is user-friendly when it comes to potential users who actively purchase and utilize the services offered by IONOS.
New users, who visit the official website of IONOS may find contacting the support team very challenging as no live chat option is available to them. The only means of establishing contact is left with email and phone support. That’s why we might see a heavy backlash in the feedback posted by new users.
So let’s see what the clients and the new users got to say about the support team.
Little personal support
No live chat option
Staff is responsive.
For our users comfortability, we ourselves have tried establishing contact with the support team via various channels and provided useful points below to help users understand the functionality of the support channels of IONOS.
With that being said, let’s see if the feedback provided by the users sounds authentic.
Our Experience with the IONOS Support
As far as support services of IONOS are concerned, customer care is not functional most of the time. However, the support channels offered by IONOS are diverse and serviceable 24/7/365, they are unavailable for the greater part of the day due to unavailability of staff. Below, we have successfully run a few tests to check the functional status of all the support channels provided by IONOS and been able to gather key points that we would like to share with you.
Live chat with an Agent-
Ticket support (Only to clients)
Product Consultation Form
Help Centre
Phone support
Schedule a call with one of their Expert Agents (Only to clients)
Email support
New users may find contacting the support team of IONOS very challenging, as they have fewer yet efficient options to establish contact with the support team like Phone and email support and Help Centre.
For potential clients or users who buy services from IONOS would have no trouble contacting the support team at all. However the live chat is unavailable, the other support options like Scheduling a call with an Expert and 24/7 email and phone support proves worthy.
Conclusion
Lastly, we would like to convey that if you are a new user and trying to contact the IONOS support team, it will prove better if you try reaching them via phone or email support as it is not only diverse, user friendly but also it is responsive, resolving your grave issues in a matter of seconds.
If you happen to be an active user of the services rendered by IONOS, you are lucky enough to enjoy the support services of a personal consultant along with the other support channels as well.
If you find the information provided useful, we urge you to post your valuable comment to make a sincere move to motivate us.
