- Live chat<\/li>
- Support ticket system<\/li>
- Email<\/li><\/ul><\/div><\/div><\/div>\n\n\n\n
- \n
- In case of any doubts related to services: sales@scalahosting.com<\/strong><\/li>\n\n\n\n
- For requiring assistance for payment options: billing@scalahosting.com<\/strong><\/li>\n\n\n\n
- To acquire technical support: support@scalahosting.com<\/strong><\/li>\n\n\n\n
- Reporting abuse related complaints: abuse@scalahosting.com<\/strong><\/li>\n<\/ul>\n\n\n\n
- Voice call<\/li><\/ul><\/div><\/div><\/div>\n\n\n\n
For verbal assistance, you can reach the support executive of ScalaHosting via – +1 469-217-6967<\/strong><\/p>\n\n\n\n
Through these contact channels, a new user can easily approach the support team for seeking assistance. So what can be the easiest way to establish connection with the support agents? Here is the detailed manner of contacting Scalahosting support staff. <\/p>\n\n\n\n
Also Read: ScalaHosting Nameservers<\/a>.<\/p>\n\n\n\n
How to Contact ScalaHosting Support?<\/h2>\n\n\n\n
When it comes to knowing about the support options, it is better to understand only about the live chat and the support ticket option as 99% of the issues faced by clients are cohesively resolved via these two methods mostly. So let’s read further:<\/strong><\/p>\n\n\n\n
Live chat<\/h3>\n\n\n\n
- To connect with an executive via live chat, Go to the Scala hosting home page<\/a>.<\/li><\/ul><\/div><\/div><\/div>\n\n\n\n
![\"ScalaHosting](\"https:\/\/googiehost.com\/blog\/wp-content\/uploads\/hlg-legacy\/2023\/07\/ScalaHosting-Support-1024x538.png\" "\\"\\"")
<\/figure>\n\n\n\n- Then press the green message box provided at the bottom of the screen.<\/li>
- As soon as you press the chat box, the chat window displays in which u need to fill in your details to initiate chatting with the executive by pressing start the chat <\/strong>option.<\/li><\/ul><\/div><\/div><\/div>\n\n\n\n
![\"start](\"https:\/\/googiehost.com\/blog\/wp-content\/uploads\/hlg-legacy\/2023\/07\/start-the-chat.png\" "\\"\\"")
<\/figure>\n\n\n\n<\/div>\n\n\n\nTicket Support <\/h3>\n\n\n\n
- In order to get access to the support ticket utility, you need to go to the Scala hosting home page and then login to your account<\/a>. If you do not have an account with Scalahosting group, you can create one too.<\/li><\/ul><\/div><\/div><\/div>\n\n\n\n
![\"Scala](\"https:\/\/googiehost.com\/blog\/wp-content\/uploads\/hlg-legacy\/2023\/07\/Scala-hosting-home-page-1024x440.png\" "\\"\\"")
<\/figure>\n\n\n\n- As you login to your account, you reach your portal home. Go to the menu list provided to the left side of your dashboard and go to support > open new ticket.<\/strong><\/li>
- As soon as you press the above option, a new ticket opens under the open ticket option.\u00a0<\/li>
- Fill in the particulars required in the boxes, choose the appropriate department among the given options.\u00a0<\/li>
- You can mention the ticket in high priority in order to get a quick response from the support team by dodging the long queue.<\/li><\/ul><\/div><\/div><\/div>\n\n\n\n
![\"ScalaHosting](\"https:\/\/googiehost.com\/blog\/wp-content\/uploads\/hlg-legacy\/2023\/07\/ScalaHosting-Open-Ticket-1024x617.png\" "\\"\\"")
<\/figure>\n\n\n\n- After typing the message, if required, then you can also attach a screenshot to validate your concern. Click submit at last.<\/li><\/ul><\/div><\/div><\/div>\n\n\n\n
![\"Submit\"](\"https:\/\/googiehost.com\/blog\/wp-content\/uploads\/hlg-legacy\/2023\/07\/Submit-1024x226.png\" "\\"\\"")
<\/figure>\n\n\n\n- As you click on the submit option, your ticket gets submitted and you are also provided with a unique pin for your ticket to enable you to even track and know its status. Press continue.<\/li><\/ul><\/div><\/div><\/div>\n\n\n\n
![\"Ticket](\"https:\/\/googiehost.com\/blog\/wp-content\/uploads\/hlg-legacy\/2023\/07\/Ticket-Created-1024x421.png\" "\\"\\"")
<\/figure>\n\n\n\n- The status of the ticket submitted shows: In Progress. My Support<\/strong> feature shows all the necessary details pertaining to the support ticket.<\/li><\/ul><\/div><\/div><\/div>\n\n\n\n
![\"My](\"https:\/\/googiehost.com\/blog\/wp-content\/uploads\/hlg-legacy\/2023\/07\/My-Support-Ticket.png\" "\\"\\"")
<\/figure>\n\n\n\n- As soon as you get a response from the support team for the ticket submitted, the status gets updated. You can simply click on the ticket number provided below the subject <\/strong>tab in my support<\/strong> tickets option. ticket number <\/li><\/ul><\/div><\/div><\/div>\n\n\n\n
![\"ticket](\"https:\/\/googiehost.com\/blog\/wp-content\/uploads\/hlg-legacy\/2023\/07\/ticket-number-.png\" "\\"\\"")
<\/figure>\n\n\n\n<\/div>\n\n\n\nSo by now you got to understand about the procedure involved in submitting issues via live chat<\/a> and support tickets too. It was easy to configure the options to get access to the support channels.<\/p>\n\n\n\n
Even if the support ticket operates efficiently, it is of less use if the tickets submitted can not be tracked by the users. However, Scalahost provides an easily navigable way to see the status of the previously submitted tickets.<\/p>\n\n\n\n
How do I Check My Support Ticket History?<\/h2>\n\n\n\n
Tracking the history of the tickets submitted is exclusively an easy task to perform. Firstly, <\/strong><\/p>\n\n\n\n
- As soon as you get a response from the support team for the ticket submitted, the status gets updated. You can simply click on the ticket number provided below the subject <\/strong>tab in my support<\/strong> tickets option. ticket number <\/li><\/ul><\/div><\/div><\/div>\n\n\n\n
- The status of the ticket submitted shows: In Progress. My Support<\/strong> feature shows all the necessary details pertaining to the support ticket.<\/li><\/ul><\/div><\/div><\/div>\n\n\n\n
- As you click on the submit option, your ticket gets submitted and you are also provided with a unique pin for your ticket to enable you to even track and know its status. Press continue.<\/li><\/ul><\/div><\/div><\/div>\n\n\n\n
- As you login to your account, you reach your portal home. Go to the menu list provided to the left side of your dashboard and go to support > open new ticket.<\/strong><\/li>
- In order to get access to the support ticket utility, you need to go to the Scala hosting home page and then login to your account<\/a>. If you do not have an account with Scalahosting group, you can create one too.<\/li><\/ul><\/div><\/div><\/div>\n\n\n\n
- To connect with an executive via live chat, Go to the Scala hosting home page<\/a>.<\/li><\/ul><\/div><\/div><\/div>\n\n\n\n
- For requiring assistance for payment options: billing@scalahosting.com<\/strong><\/li>\n\n\n\n
- In case of any doubts related to services: sales@scalahosting.com<\/strong><\/li>\n\n\n\n
![\"ScalaHosting](\"https:\/\/googiehost.com\/blog\/wp-content\/uploads\/hlg-legacy\/2023\/07\/ScalaHosting-DashBoard.png\" "\\"\\"")
<\/figure>\n\n\n\n![\"Click](\"https:\/\/googiehost.com\/blog\/wp-content\/uploads\/hlg-legacy\/2023\/07\/Click-the-support-tickets-1024x171.png\" "\\"\\"")
<\/figure>\n\n\n\n![\"ScalaHosting](\"https:\/\/googiehost.com\/blog\/wp-content\/uploads\/hlg-legacy\/2023\/07\/ScalaHosting-my-support-tickets-1024x548.png\" "\\"\\"")
<\/figure>\n\n\n\n![\"Swift](\"https:\/\/googiehost.com\/blog\/wp-content\/uploads\/hlg-legacy\/2023\/07\/Swift-responses.png\" "\\"\\"")
<\/figure>\n\n\n\n![\"Prompt](\"https:\/\/googiehost.com\/blog\/wp-content\/uploads\/hlg-legacy\/2023\/07\/Prompt-solutions.png\" "\\"\\"")
<\/figure>\n\n\n\n![\"Issues](\"https:\/\/googiehost.com\/blog\/wp-content\/uploads\/hlg-legacy\/2023\/07\/Issues-solved-instantly-.png\" "\\"\\"")
<\/figure>\n\n\n\n![\"ScalaHosting](\"https:\/\/googiehost.com\/blog\/wp-content\/uploads\/hlg-legacy\/2023\/07\/ScalaHosting-Email-Support.png\" "\\"\\"")
<\/figure>\n\n\n\n