Reviews and Expert Opinion

Jagoan Hosting

Yash Kesari
Website Development Expert

They are one of the most popular web hosting companies of Indonesia.

Jagoan claims to be using the best hardware in the world. If you are looking for a cheap web host with good speed, maybe Jagoan Hosting is the answer.

But, keep in mind that your website may experience frequent downtime.

On December 16, 2020
4.4

Starts at IDR 10,000

Starts from IDR 15,000

Starts at IDR 1,20,000

Starts at IDR 60,000

Jagoan Hosting Review: Is it worth to Buy in 2021?

Maybe you are familiar with this immensely popular web hosting of Indonesia.

Jagoan Hosting was founded in 2007 and is part of PT Beon Intermedia.

Yep, Jagoan Hosting and BEON are the same company but only have different entities.

While BEON was created to serve premium customers who want reliable hosting, Jagoan Hosting is more about serving entry-level customers who still want high-grade hosting but at a low price.

Twelve years have passed, and now Jagoan Hosting claims to have served more than 70,000 websites.

An extraordinary achievement, right?

Below in this Jagoan Hosting review, I am going to point to point whether you should buy its web hosting.

Jagoan Hosting – A Preferable Solution

If you analyze their official website, you will realize that they are quite concerned about technology.

They claim to be using the best hardware in the world. Jagoan servers use SUPERMICRO and the latest INTEL XEON, which they claim to be 2x faster than other infrastructures.

They did this to stabilize their servers and their client websites faster (loading time).

Jagoan Hosting Performance and uptime

Below in this Jagoan Hosting Review, I have carefully laid down vital aspects of your consideration, namely the average page load time, uptime, and load impact results.

#1 The Average Page Load Time

Here's its average page load time monthly:

MONTHPAGE LOAD TIME
January 20200.965 Second
February 20200.794 Second
March 20200.919 Seconds
April 20200.844 Second
May 20200.834 Second
June 20200.864 Second
July 20200.749 Second
August 20201,020 Seconds
September 20200.902 Second

To dive into details of Average Page Load Time, visit the Pros Section of this Jagoan Hosting Review by clicking on the link.

#2 The Average Uptime Results

Here are the details of the average uptime from month to month:

MONTHAVERAGE UPTIMEDOWNTIME DURATIONTOTAL DOWNTIMEMONTH
August 201999.87%1 hour36xAugust 2019
September 201999.52%3 hours111xSeptember 2019
October 201999.40%4 hours24xOctober 2019
November 201999.89%1 hour25xNovember 2019
December 201999.86%1 hour37xDecember 2019
January 202099.13%6 hours46xJanuary 2020
February 202099.13%6 hours26xFebruary 2020
March 202099.28%5 hours59xMarch 2020
April 202099.98%9 minutes10xApril 2020
May 202099.79%2 hours31xMay 2020
June 202099.99%5 minutes5xJune 2020
July 202099.94%26 Minutes1xJuly 2020
August 202098.76%9 hours141xAugust 2020
September 202097.22%17 hours68xSeptember 2020

To dive into details of Average Uptime Results, visit the Cons Section of this Jagoan Hosting Review by clicking on the link.

#3 Load Impact Results

TOTAL VIRTUAL USERERRORSREQUEST HANDLED(Higher is Better)MAX RESPONSE TIMES(Lower is Better)
10VU020231409.42 ms
15VU020252601.23 ms

To dive into details of Load Impact Results, visit the Cons Section of this Jagoan Hosting Review by clicking on the link.

Features of Jagoan Hosting

Following in this Jagoan Hosting review are features which Jagoan Hosting claims to offer:

#1 Faster Website Services

It claims to provide rocket speed website services for its customers. For such, they claim:

Responsive Services

Waiting for live chatting with a customer support service is painful. That is why Jagoan claims to respond within 180 seconds of receiving your request.

Quick Services Delivery

With Jagoan’s automated payment technology, you can order and activate services immediately after your payment is successfully paid.

Faster Access Speed with LiteSpeed

It is the only Indonesian company to feature Litespeed Web Cache!

In comparison with the Apache server, Cloud Hosting is supported by LiteSpeed ​​Web Server Enterprise, which can process data faster.

This means the website can process faster and can accommodate more visitors.

Smoother Build Process with a website builder

Now you don't need to make your website design.

WHY?

Because, after ordering a domain, you will automatically get Revobuilder and SitePad, the instant website builders. You will also get a CMS like WordPress, Joomla, Prestashop, Magento, etc.

#2 Dynamic Content Accelerators

Do you have a website with lots of images and dynamic content technologies such as advanced CSS, full AJAX, and JavaScript?

Each of Jagoan’s servers is equipped with the additional Dynamic Content Accelerators, which allows you to access your website 50% faster.

#4 Environmentally Friendly Technology

Jagoan power supplies with an 80 PLUS PLATINUM license, which can save energy by 92%.

This means you are helping to save one TREE on each of their services that you use.

#5 Uptime Guarantee & Money Back Guarantee

Jagoan gives you a 99.9% Network uptime guarantee as well as a 30 Days money-back guarantee.

These guarantees are their commitment to providing a professional online support experience.

#6 First-Class Network Infrastructure

Jagoan’s A-Grade network ensures that your Website is connected to the world swiftly.

Their international connection uses a multihoming submarine cable connection to multiple tier-1 upstream (Indosat, XL, Telkom) to ensure redundancy & minimum latency worldwide.

They also have several server locations prioritized by the quality of the datacenter, city, and country to minimize the possibility of failures.

#7 24 Hour Support

Jagoan provides internationally certified technicians who are ready to serve you 24 hours a week.

Their Engineers also always carry out research to maximize your website’s performance, regardless of its use.

#8 BitNinja,  CloudLinux, and ClamAV Security

The CloudLinux, BitNinja, and ClamAV Premium technologies allow all customers to get what other customers get in the same service. Jagoan’s technology will enable you to enjoy the same comfort in resource use as our other customers. It makes your website stable and alive.

#9 Some Other Notable Features

  • Unlimited Bandwidth and Speeds up to 100 MBPS
  • NVMe SSD Storage for the unbeatable speedy performance of the website.
  • Multiple XEON Processors for multi-handling and lag-free experience.
  • HTML5 Support for enhancing the functionality of media on the site

Pros of Jagoan Hosting

They are one of the most well-developed hosting providers in Indonesia. Presently, they rank in 4th place as the hosting company with the largest market share in Indonesia.

With over 13 years of experience in the web hosting industry, they have innovated using the latest technologies to serve market needs.

Using environmentally friendly technology, they help you save energy by 92%!

In this Jagoan Hosting review, I will now discuss all the strengths of Jagoan Hosting.

Clicking on the link will jump to the corresponding advantage:

#1 The Average Page Load Time (Speed) is Fast Enough (0.813 seconds)

Ideally, a website's page load time should not be more than 1 second.

I tested Jagoan Hosting's page load time using the Site24x7 tool, monitored from a Singapore server.

And the results are excellent, where the company's average page time is 0.813 seconds (best # 3 of 16).

Here's its average page load time monthly:

MONTHPAGE LOAD TIME
January 20200.965 Second
February 20200.794 Second
March 20200.919 Seconds
April 20200.844 Second
May 20200.834 Second
June 20200.864 Second
July 20200.749 Second
August 20201,020 Seconds
September 20200.902 Second

If you look at the monthly average, you can conclude that their servers are relatively stable even though there have been signs of increased load time in the last few months.

Jagoan’s page load time (speed) monitoring graph (screenshot):

#2 Cheapest Hosting Prices to # 1 out of 18

While writing this Jagoan Hosting Review, out of the 18 providers that I already reviewed, Jagoan is the provider with the lowest price. The renewal price is flat following the initial price you buy.

It means if you choose to subscribe to the ‘ID FAME' package with a billing duration of 12 months for IDR 10,000 / month, then in the following year, the price will also be IDR 10,000 / month, or there will be no price increase at the time of renewal.

ProviderPer Month Price (in IDR)
Jagoan Hosting10000
IDCloudHost14166
Qwords DA14500
Exabytes ID15000
Warna Hosting15000
Jetorbit15750
DomaiNesia16500
Dapur Hosting16667
Jogja Host17910
HOstinger Indonesia19900
MasterWeb19900
QWords cPanel19900
Dracoola20883
Niagahoster21225
ArdHosting21667
RumahHosting24167
Ardetamedia24900
Indowebsite27083
IDwebhost28900

#3 Has a Knowledge Base and Hosting Dictionary

Jagoan Hosting has tutorial pages on domains, hosting, cPanel, VPS, and WordPress, which are very useful, especially for beginners.

While writing this Jagoan Hosting Review, I checked it and the tutorial page and found that the hosting dictionary is almost complete.

#4 Hosting Purchase Guarantee for 30 Days

They guarantee you a 30 Days Money-Back Guarantee. But this warranty has pretty strict rules where the warranty does not apply.

The rules are below:

  • The guarantee does not apply if the bill for the next month has been printed.
  • And the warranty does not apply if you have used more than 10GB of bandwidth during the service period.

Unfortunately, 10GB is not a lot of bandwidth, so be careful if you plan to try their hosting first.

#5 Free Hosting Migration and Free Domains for Certain Packages

Just like most other hosting services, Jagoan Hosting also offers to host migration from your old hosting to theirs for free.

Also, they will give you a free “.COM domain” if you rent a SUPERSTAR hosting plan with a minimum duration of 1 year.

#6 Free Premium DIVI theme for All Packages

In June 2020, while researching for this Jagoan Hosting Review, I saw that there is a new offer in the Jagoan Hosting package. They now provide FREE DIVI premium themes with every package.

The good thing is that the terms are easy. You only need to rent the hosting package and have access to the member area.

Disadvantages of Using Jagoan Hosting

They are an excellent hosting choice. It’s just that they fail at the most critical factor, namely uptime.

Besides, they also failed the load impact test.

In this Jagoan Hosting Review, I will discuss them one by one, starting from the uptime.

Clicking on the link will jump to the corresponding disadvantage:

#1 Unstable Hosting Servers (Average 99.44% Uptime)

Uptime is the number one factor that I consider when assessing the quality of a hosting provider.

Why?

Because it directly impacts your revenue.

I know that online marketing is difficult nowadays, and sometimes the success rate is not more than 5%.

This 5% are only people you can successfully convince to see your website – not necessarily buying your product. Also, 5% is not a significant number.

Thus, if your website is often inaccessible just because your hosting server is experiencing downtime and for a long time, I think it is unacceptable.

You, as a businessman, certainly want stable hosting, RIGHT?

That's why if a hosting provider fails to maintain the stability of its server in the ideal time (average 99.90% / month), then I hesitate to recommend it to you. So, what was Jagoan Hosting's average uptime in the last 14 months of testing? Very bad at 99.44%. Their servers have experienced more than 48 hours of downtime from 621 outages.

You can see Jagoan Hosting's real-time uptime data here in this Jagoan Hosting Review only.

#2 The support service is just ‘OK.’

Using their Hosting Service, you can use the Live chat feature. The one who answers you is not a robot but an agent of the Jagoan Hosting support.

For Jagoan Hosting Review purposes, I contacted them via chat and asked some basic questions such as creating an email account, installing anti-spam features, and SSL. But, I was unhappy with their answers.

Ticket Login Page – Jagoan Hosting Review

Why Unhappy?

When you ask a technical query, instead of helping you from the start, support only sent me a guide of what you ask.

Unfortunately, this has become a standard in almost all hosting providers in Indonesia.

Want better support?

For better support, you need to look at VIP support from Jagoan Hosting in collaboration with Cloudweeb.

With VIP support, they will serve you directly in every case, from installing the WordPress CMS, installing SSL to fixing website errors. 

Unfortunately, their VIP support is paid. I have checked the price, the average cost of each case is IDR 45,000 / case.

Retest in December 2020

For Jagoan Hosting Review purposes, in December 2020, I did a retest. This time it was more technical.

The goal?

I wanted to know how fast and responsive the Jagoan Hosting technical support staff is in handling client websites’ technical problems.

And because they resolve technical problems via tickets, I had sent a complaint accordingly.

Although they solved my query, the total time from the beginning of the ticket being sent until the error is resolved in 34 minutes.

34 Minutes is a pretty high time. Because of the 18 providers I tested, the average time was 22.3 minutes. Even 8 out of 10 providers can fix the error in 10 minutes or less.

From its support speed, I rank Jagoan Hosting # 15 out of 18 in my Jagoan Hosting Review.

#3 Failed in the Load Impact Test

They have a reasonably responsive server; this is evident from their fast average load time.

But unfortunately, they failed the Load Impact test.

What is Load Impact?

In short, this test will show how the server responds when it receives many visitors simultaneously.

Simply put, you want your website speed to be as fast when receiving a visit from 1 visitor, and when receiving many visitors at once, right?

Say 10 or 15 or even 100 can be online simultaneously. Load Impact is the best tool for measuring the visitor's impact on your site.

3.1. First Test with 10 Virtual Users

Meanwhile, the green line is the number of virtual users.

You can see that the number of virtual users starts at one and continues to grow until it stabilizes at ten virtual users and then drops again when the test ends.

It turns out that as the number of virtual users increases, the response time also gets slower. This is a bad sign. Ideally, the response time remains stable.

Load Impact also found a performance problem. It detected the throughput limit, which indicates that the system is overloaded. This is what causes the response time to increase or become unstable.

3.2. Second Test with 15 Virtual Users

Not much different from the results of the load impact test with ten virtual users. In a test with 15 virtual users, the server response time also slowed down as the number of virtual users increased.

And this is a natural thing because they have failed the first test with ten virtual users.

#4 “CLOUD ID FAME” Package Has Limited Resources

The “FAME” package has minimal resources: Only 500MB of Storage and 1 Database.

However, if you only want to use it for your blog or simple needs, landing pages, and portfolio catalogs that don't require many resources and don't have a lot of traffic, this issue won't be a problem for you.

#5 There are fines for data restore fees if late to pay a hosting extension Bill

In article 4 paragraph 2 of the Jagoan Hosting Indonesia service rules, a provision states that you will be subject to a fine of IDR 500,000 for restoring data caused by termination due to late payment for an extension.

So, if in the future you don't want to pay the fine, then the solution:

#6 The backup feature does not run daily, but once in 3 Days.

The Backup feature in this Jagoan Hosting Review will reveal its truth.

If you look at the list of security features offered by Jagoan Hosting, there is a daily backup feature. (Updated)

While writing the Jagoan Hosting Review, I confirmed it directly through ticket support, and they replied that it is true that the backup only runs once every three days. Jagoan Hosting has not provided a backup that can be guaranteed to run every day.

This is different from the ‘daily backup' that they include in their security features.

Also, there are limitations that you need to pay attention to in the backup feature, which is in the article 4 service rules that I read, namely:

“Especially for users of space above 10GB or the number of inodes more than 75,000, Jagoan Hosting is not responsible for data backup”.

But compared to other hosting providers, who only provide weekly backups (once every seven days), backups per 3 days are also pretty good. Some even don't offer backups, or you need to pay or buy a more expensive package to get the backup feature.

Plus Point of the Backup Feature

They are using JetBackup, where the backup and restore process can be done with just 1-2x clicks. They no longer use the traditional method where clients need to download the backup file manually and recover it manually.

Jagoan Hosting Plans and Pricing

Plans and Pricing are a vital part of any review. So, let us dive deeper into this Jagoan Hosting Review for costs and fees for availing its web hosting.

Jagoan Hosting offers two cloud hosting package options with server locations in Indonesia and Singapore.

There are three hosting package options that you can choose according to your needs:

Note: Jagoan Hosting offers a premium DIVI theme for whatever hosting package you choose, even the cheapest package.

Pros and Cons Side by Side

In this Jagoan Hosting Review, I have briefly laid down their both limitations and advantages below side by side:

6 EXCESS6 CONS
Fast Average Page Load Time (Speed) (0.813 seconds)Extremely Unstable Hosting Servers (Average 99.44% Uptime)
Cheapest Hosting Prices to # 1 out of 18The support service is just ‘OK.’
Has a Complete Knowledge Base and Hosting DictionaryFailed in an Impact Load Test
Hosting Purchase Guarantee for 30 DaysThe “CLOUD ID FAME” Package Has Limited Resources
Free Hosting Migration and Free Domains for Certain PackagesThere are fines for data restore fees if late to pay to host extension bills.
Free Premium DIVI theme for All PackagesThe backup feature does not run daily, but once in 3 days.

Other Important Information you need to know:

  • Server Options: Indonesia and Singapore
  • Control Panel in Use: cPanel Control Panel
  • Free Domain: If you buy a minimum “SUPERSTAR” package with a minimum duration of 1 year 

Installation of Applications (WordPress, Joomla, Drupal, etc.): Can be installed very easily; there is already a Softaculous tool in cPanel.

My Recommendation and Wrapping Up

It's challenging to recommend a host with a low uptime rate.

While researching for Jagoan Hosting Review, they failed to keep their servers stable at the ideal time. Also, Jagoan does not guarantee the promised 99.90% uptime.

But, if you are looking for a cheap web host with good speed, maybe Jagoan Hosting is the answer. Keep in mind that your website may experience frequent downtime.

Have you ever used or are currently using a hosting service from Jagoan Hosting? Please help me by giving your review in the comments below. It doesn’t matter whether it is positive or negative; all I need to know is your experience for this Jagoan Hosting Review.

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